{"id":2845173,"url":"https://alion.io/job/wise-spend-operations-supply-chain-delivery-function-lead-3","title":"Spend Operations Supply Chain & Delivery Function Lead","company":{"id":3856,"name":"Wise","domain":"wise.com","url":"https://alion.io/company/wise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":44,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83000,"max":110000,"currency":"GBP","period":"year","gross":null,"usd_annual":146624},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-19T10:14:15Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T03:01:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Wise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\n Your mission:\nWise is building a scalable, transparent, and cost-efficient card issuance supply chain. We’re looking for a Supply Chain Function Lead - Card Issuance to own the multi-year strategy for card manufacturing and delivery, design the operating model for a high-performing global supply chain function, and lead our partner portfolio end-to-end-from selection and governance to commercial negotiations and performance.\nA core part of this role is senior partner stakeholder management: you’ll represent Wise externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect Wise’s customer experience, cost, and resilience goals.\nWhat you’ll do\nSet strategy & build the operating model\nDefine and drive the 1-3 year strategy for card manufacturing and delivery-balancing service levels, product experience, cost-to-serve, and transparency.\n\nDesign the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards).\n\nOwn the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.\n\nOwn the partner portfolio & drive vendor accountability (critical)\nLead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.\n\nEstablish high-impact vendor governance:\nperformance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency)\n\nstructured escalation and remediation playbooks\n\nroot-cause expectations and corrective action plans with deadlines\n\nRepresent Wise in senior partner forums and ensure Wise priorities are executed\n\nProactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations.\n\nLead commercial negotiation & contract strategy\nNegotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.\n\nBuild robust contract architecture: SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses.\n\nContinuously challenge cost-to-serve while protecting customer experience.\n\nInfluence cross-functionally & deliver change\nPartner with Product, Ops, Risk, Compliance, Finance and Customer Support to define requirements and design scalable solutions.\n\nLead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).\n\nCommunicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs.\n\nLead and grow the function\nHire, coach and develop the supply chain team; build capability, set standards, and drive performance.\n\nSet a high bar for ownership, transparency and execution-internally and with partners.\n\nWhat success looks like\nA clear 1-3 year supply chain strategy and annual plan with measurable targets.\n\nA resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.\n\nMeasurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve.\n\nExecutive dashboards that enable fast decisions and clear accountability.\n\n What we’re looking for\nProven ownership of end-to-end supply chain strategy for card manufacturing and/or regulated physical product operations (payments/fintech preferred).\n\nStrong track record holding vendors accountable and influencing external partners to deliver outcomes aligned with your company’s interests.\n\nHigh-stakes commercial negotiation experience and confidence representing your organisation at executive level.\n\nDeep capability in contract design: SLAs/KPIs, pricing, remedies/credits, transparency clauses, exit/transition planning.\n\nExperience managing multi-vendor portfolios, concentration risk, and resilience planning (BCP/contingency).\n\nStrong cross-functional programme leadership and senior stakeholder influence.\n\nPeople leadership: building/scaling teams, coaching and performance management.\n\nOperational literacy in card manufacturing and logistics / last-mile delivery optimisation.\n\n For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5396,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Money Transfer & Remittances","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-10-19T10:44:00Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["seen:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":146624,"is_top_pay":false},"html_url":"https://alion.io/job/wise-spend-operations-supply-chain-delivery-function-lead-3","json_url":"https://alion.io/job/wise-spend-operations-supply-chain-delivery-function-lead-3.json","meta":{"generated_at":"2026-10-21T04:40:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3856},"rest":"https://alion.io/mcp/rest/get_company?id=3856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwise-spend-operations-supply-chain-delivery-function-lead-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwise-spend-operations-supply-chain-delivery-function-lead-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwise-spend-operations-supply-chain-delivery-function-lead-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wise-spend-operations-supply-chain-delivery-function-lead-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwise-spend-operations-supply-chain-delivery-function-lead-3"}]}