{"id":1474018,"url":"https://alion.io/job/wise-sr-technical-account-manager-emea","title":"Sr. Technical Account Manager - EMEA","company":{"id":3856,"name":"Wise","domain":"wise.com","url":"https://alion.io/company/wise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102000,"max":125000,"currency":"GBP","period":"year","gross":null,"usd_annual":165366},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Kibana","optional":false},{"name":"Looker","optional":false},{"name":"Prometheus","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-29T10:54:35Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-29T18:04:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Wise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\n As a Senior Technical Account Manager (TAM) withWise Platform, you'll play a key role in helping our partners grow and get the most out of our infrastructure, setting the standard for technical excellence. You’ll work closely with our partners' technical teams, as well as internal product, account managers, engineering, and commercial stakeholders to ensure long-term success.\nYour Mission\nAct as the dedicated technical relationship owner for key Wise Platform partners post-launch, specifically Tier 1 partners (indicatively $1M+ ARR), working alongside the Account Manager as the technical layer of the account team.\n\nBuild a deep understanding of each partner’s integration, architecture and technical roadmap, proactively identifying risks, technical debt and opportunities to improve integration health.\n\nInvestigate and help resolve complex technical blockers across APIs, webhooks, authentication, data flows and existing integrations, using logs, monitoring tools, documentation and data to identify root causes and determine the right path forward.\n\nPartner closely with our Integration Support and Engineering teams during complex incidents, then own the partner-specific technical follow-through, preventative actions and improvements through to resolution.\n\nSupport partners to successfully adopt the latest updates to Wise’s technical integration through a change management process.\n\nOwn the ongoing technical health of your accounts, including SLA adherence, monitoring performance, troubleshooting issues and ensuring best practices are followed.\n\nAdvocate for your partners internally by surfacing feedback and influencing product roadmaps.\n\nCollaborate with Product Managers, Engineers, Customer Success Managers and Account Managers to drive improvements and resolve complex issues.\n\nWork with partners to drive adoption of the latest technical specification and identify opportunities for new features and use cases.\n\nContribute to documentation, tooling and scalable processes that improve the experience for all partners.\n\nHelp shape and scale how Technical Account Management operates at Wise Platform, creating repeatable processes, tooling and best practices as the function grows.\n\n Have 8+ years of experience in technical account management, solutions engineering, technical customer success, post-sales engineering, or a related customer-facing technical role, including experience supporting complex enterprise or strategic accounts.\n\nHave experience owning the technical health of complex enterprise customers over time, beyond implementation or initial go-live.\n\nAre comfortable working with APIs, webhooks, authentication, databases and modern integration standards.\n\nHave hands-on experience troubleshooting API-based integrations using logs, monitoring tools, API documentation and data to identify root causes and drive issues toward resolution.\n\nHave experience leading customers through technical change, such as API migrations, authentication changes, platform updates, deprecations or new feature adoption.\n\nCan build credibility with senior technical stakeholders and influence decisions across customer engineering teams, Product and Engineering without direct authority.\n\nCan clearly explain complex technical topics to both engineers and non-technical stakeholders.\n\nTake a proactive approach to technical account health, identifying risks, integration health issues and improvement opportunities before they escalate.\n\nHave strong stakeholder management capabilities and can prioritize effectively across multiple high-value accounts, balancing immediate technical needs with longer-term strategic work.\n\nMake decisions and build conviction leveraging data insights.\n\nHave a strong sense of ownership and thrive in fast-moving environments.\n\nValue transparency, humility and a customer-first approach.\n\n It’ll Be Valuable If You\nHave experience in payments, fintech, banking, financial infrastructure or another API-first technology environment.\n\nHave experience with SQL or database querying and observability or monitoring tools such as Kibana, Looker, Prometheus or similar.\n\nHave coding or scripting experience and are comfortable reading technical implementations to understand how systems behave.\n\nHave experience troubleshooting back-end service issues, including basic database experience such as navigating production logs.\n\nUnderstand system architectures, data flows and back-end fundamentals.\n\nHave experience supporting high-scale, business-critical enterprise integrations with defined SLAs.\n\nHave experience working across globally distributed Product and Engineering teams.\n\nEven if you don't have every single skill listed, we still want you to apply!\nWhat do we offer:\nStarting salary: £102000 - £125000 GBP Annual + RSUs\n\nWise Benefits\n\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5897,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab 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