{"id":292844,"url":"https://alion.io/job/wise-workforce-management-lead","title":"Workforce Management Lead","company":{"id":3856,"name":"Wise","domain":"wise.com","url":"https://alion.io/company/wise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-03T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2400000,"max":3300000,"currency":"INR","period":"year","gross":null,"usd_annual":34505},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Looker","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-08-05T02:06:22Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-03T23:52:03Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Wise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\n The WFM Team Lead - Scheduling & Intraday leads the end-to-end tactical execution layer of Workforce Management, integrating schedule optimisation, weekly workforce steering, real-time operational control, and incident response under a single, cohesive leadership structure.\nThis role ensures that approved capacity strategies are translated into structurally sound, compliant schedules (0-30 day horizon), proactively adjusted through weekly tactical steering, and actively protected through disciplined intraday performance management.\nBeyond operational oversight, the role operates as the Workforce Command Center lead - providing governance, decision control, and service protection during both stable and volatile operating conditions. It ensures workforce decisions are data-informed, risk-quantified, and aligned to service, productivity, and cost objectives.\nAs part of the WFM Centre of Excellence (CoE), the role is accountable for embedding standardised workforce governance, decision frameworks, incident protocols, and execution discipline across Scheduling and Intraday functions. It drives the transition from reactive workforce administration to structured, analytics-driven workforce control at scale.\nThis position closes the loop between Forecast → Capacity → Schedule → Intraday → Continuous Improvement, ensuring execution learnings systematically improve tactical and structural planning quality.\nKey Responsibilities\nA. Team Leadership & Capability Development\nLead and develop Scheduling and Intraday WFM Specialists.\n\nDefine clear accountability boundaries across tactical and real-time scopes.\n\nElevate analytical maturity beyond administrative execution.\n\nCoach team members in Scenario modelling, Workforce risk quantification, Structured incident response\n\nBuild succession strength and capability depth.\n\nFoster a culture of data-driven decision-making and ownership.\n\nB. Tactical Planning & Schedule Governance (0-30 Day Horizon)\nOwn end-to-end schedule publication governance.\n\nEnsure schedules reflect approved capacity plans, are interval-accurate and structurally optimised, comply with labour and contractual obligations\n\nOversee scenario testing and trade-off validation prior to release.\nBalance service protection with cost efficiency and schedule stability.\n\nApprove short-term workforce interventions (OT, VTO, temporary uplift).\n\nIdentify systemic schedule weaknesses before operational impact.\n\nC. Weekly Workforce Steering\nLead weekly tactical workforce performance reviews.\n\nIdentify structural and emerging risks across 1-3 week horizon.\n\nDrive proactive adjustments to reduce intraday volatility.\n\nAlign closely with Forecasting and Capacity Planning on emerging shifts.\n\nEnsure continuous feedback loop from execution into planning assumptions.\n\nD. Intraday Performance & Operational Control\nOversee real-time service level, occupancy, and productivity monitoring.\n\nEnsure structured and rapid deviation diagnosis.\n\nGuide stabilisation interventions to prevent performance oscillation.\n\nMaintain disciplined escalation protocols with Operations leadership.\n\nSafeguard service performance during peak volatility.\n\nE. Incident Management & Command Center Leadership\nAct as the Workforce Command Center lead during operational disruption.\n\nOwn structured workforce response to demand surges, high absenteeism events, system/tool outages, service-level degradation\n\nQuantify operational risk exposure and recovery timelines.\n\nCoordinate cross-functional workforce interventions.\n\nEnsure incidents are managed through defined protocols, not reactive decisions.\n\nLead post-incident reviews and embed systemic improvements.\n\nF. WFM CoE Governance & Standardisation\nEnforce WFM execution standards across Scheduling and Intraday.\n\nDrive adoption of workforce governance frameworks, incident playbooks, tactical review cadences, decision documentation standards\n\nReduce dependency on ad hoc, spreadsheet-driven processes.\n\nStrengthen system-based optimisation and automation.\n\nEnsure auditability, reproducibility, and structural integrity of workforce decisions.\n\nContribute to maturity uplift of the WFM operating model.\n\nG. Continuous Improvement & Execution Excellence\nIdentify recurring volatility drivers.\n\nImprove shrinkage modelling and break optimisation logic.\n\nIncrease automation and reporting maturity.\n\nReduce emergency interventions and reactive staffing.\n\nImprove alignment between planning accuracy and operational execution.\n\n You are passionate about leading people, building teams, and making a difference in your work, while also having a strong understanding of operational teams and processes. You have experience working across global teams, across different functions and you understand how to communicate cross-culturally. You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances. You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.\nExperience as a people lead: At least 3 years of experience leading teams and 2 years in a Workforce Management role.\n\nIndependent problem solver: Ability to identify and resolve issues independently, even in unfamiliar or ambiguous situations.\n\nSelf-starter: Proven track record of taking ownership and creatively solving problems, while improving efficiency.\n\nStrong understanding of WFM: Knowledgeable in forecasting and different forecasting models, capacity planning, scheduling, and real-time management.\n\nStrong relationships with stakeholders: Ability to connect and maintain relationships with various internal teams.\n\nStrategic and data-driven: Ability to think strategically, translate strategy into operational plans, and analyse and interpret data.\n\nProcess Expert: Lean Six Sigma experience to green-belt level, understanding how to formally document processes, automate, improve efficiency, and reduce waste and cycle times across WFM practices\n\n For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":7115,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Money Transfer & Remittances","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-05T14:29:11Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.422,"p_room":0.28,"age_days":59,"expected_fill_days":22,"reasons":["conf:30","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":34505,"is_top_pay":false},"html_url":"https://alion.io/job/wise-workforce-management-lead","json_url":"https://alion.io/job/wise-workforce-management-lead.json","meta":{"generated_at":"2026-10-04T00:40:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":783,"day_limit":5000,"remaining_today":4217,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}