{"id":3187861,"url":"https://alion.io/job/wisetack-customer-experience-associate-i-part-time","title":"Customer Experience Associate I (Part-Time)","company":{"id":58896,"name":"Wisetack","domain":"wisetack.com","url":"https://alion.io/company/wisetack","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false},{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-23T22:53:47Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T15:08:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).\nOur leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).\nHaving raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships - responsibly.\nWe’re also proud to have received recognition from the fintech world. Awards we’ve won include:\nRanked #21 on 2024 Inc. 5000 based on revenue growth\nRanked #15 on 2024 Deloitte Fast 500 based on revenue growth\n2024 Best Embedded Finance Solution for Banking Tech Awards\n2023 Best Consumer Lending Program by Tearsheet\n 2023 Best Point of Sale Product by Fintech Breakthrough\nBut what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 forfinancial services and 36 forSaaS companies.)\nAs a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.\nLike any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.\nThis process starts with our company values, which guide us in everything we do - and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:\nPut customers first (that’s our M.O.)\nAct fast (leverage our startup environment).\nLead the way (show and tell).\nTake ownership (everyone is hands-on here).\nBe a good human (no egos, build financial products that do right by people).\nLearn more about our valueshere.\nThe Role\nAt Wisetack, customer experience is a competitive advantage. As a Customer Experience Associate I, Borrower Support, you will help borrowers navigate their financing experience with clarity, empathy, and accuracy. This role requires sound judgment, strong follow-through, and the ability to protect consumer trust in high-stakes lending conversations.\nAs an AI-forward company, we’re excited about candidates who are curious, adaptable, and eager to use AI tools to work more effectively, improve customer outcomes, and help shape the future of support at Wisetack.\nResponsibilities\nDeliver exceptional borrower support: Support borrowers by phone and across other channels, helping them navigate applications, approvals, payments, repayment, refunds, and account questions with clarity, empathy, and accuracy. Set clear expectations for next steps, follow-up, and escalations.\nNavigate consumer lending with care: Follow lending requirements, company policies, and established processes while identifying risks, complaints, or issues that need review. Partner cross-functionally to resolve issues responsibly and balance customer advocacy with responsible lending practices.\nOwn customer outcomes: Own borrower issues from first contact through resolution, following up and coordinating across teams to deliver timely answers. Document interactions accurately and keep borrowers clear on status, ownership, and next steps.\nTurn customer contacts into insights: Identify recurring pain points, process gaps, product friction, and operational opportunities. Share insights with Product, Engineering, Risk, Operations, Merchant Success, and other partners to improve documentation, workflows, macros, and scalable fixes.\nEmbrace AI and continuous improvement: Use AI tools to improve speed, quality, customer outcomes, and efficiency while protecting empathy, accuracy, privacy, and trust. Share best practices, explore better ways of working, and stay flexible as business needs evolve, including support for merchants.\nRequirements\nBachelor's degree preferred.\n2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role.\nExperience leveraging AI tools to improve customer support workflows or operational efficiency.\nComfortable spending the majority of your workday supporting customers over the phone in a high-volume environment.\nExcellent verbal and written communication skills.\nDemonstrated ownership and follow-through from initial customer contact through final resolution.\nExperience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical.\nExperience using Salesforce, Zendesk, or similar customer support platforms.\nWillingness to work weekends.\nBonus points\nExperience supporting borrowers or consumers in lending, banking, payments, fintech, insurance, healthcare, or another highly regulated industry.\nFamiliarity with consumer lending regulations or compliance-driven customer support.\nConclusion\nThe hourly rate for the position is $25.00, plus equity, non-exempt PTO policy, sick pay, 6 paid holidays, and 401k.\nSpend a little time on ourAbout Us page and check out ourPress page and ourblog for more. If you think this might be a fit, we’d love to hear from you!\nThis hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack’s Privacy Policy.","description_format":"text","description_chars":5631,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business & SME Lending","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-24T00:40:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:3","win:early","comp:junior,attention"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/wisetack-customer-experience-associate-i-part-time","json_url":"https://alion.io/job/wisetack-customer-experience-associate-i-part-time.json","meta":{"generated_at":"2026-10-26T17:28:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58896},"rest":"https://alion.io/mcp/rest/get_company?id=58896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwisetack-customer-experience-associate-i-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwisetack-customer-experience-associate-i-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwisetack-customer-experience-associate-i-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wisetack-customer-experience-associate-i-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwisetack-customer-experience-associate-i-part-time"}]}