{"id":166284,"url":"https://alion.io/job/wisetack-it-support-engineer","title":"IT Support Engineer","company":{"id":58896,"name":"Wisetack","domain":"wisetack.com","url":"https://alion.io/company/wisetack","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":83300,"max":116600,"currency":"USD","period":"year","gross":null,"usd_annual":116600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"AWS","optional":true},{"name":"Datadog","optional":true},{"name":"GitLab","optional":true},{"name":"HIPAA","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-08-28T22:58:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-17T10:40:06Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":49},"description":"Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).\nOur leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).\nHaving raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships - responsibly.\nWe’re also proud to have received recognition from the fintech world. Awards we’ve won include:\nRanked #21 on 2024 Inc. 5000 based on revenue growth\nRanked #15 on 2024 Deloitte Fast 500 based on revenue growth\n2024 Best Embedded Finance Solution for Banking Tech Awards\n2023 Best Consumer Lending Program by Tearsheet\n 2023 Best Point of Sale Product by Fintech Breakthrough\nBut what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 forfinancial services and 36 forSaaS companies.)\nAs a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.\nLike any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.\nThis process starts with our company values, which guide us in everything we do - and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:\nPut customers first (that’s our M.O.)\nAct fast (leverage our startup environment).\nLead the way (show and tell).\nTake ownership (everyone is hands-on here).\nBe a good human (no egos, build financial products that do right by people).\nLearn more about our valueshere.\nOur Engineering Team Principles\nEveryone is an engineer. No matter what their title is, everyone contributes to the code. Everyone delivers.\nInitiative and ownership. We want every team member to lead the work they do. Design the best solutions and implement them. Ask for help from others when you need it.\nOne team. We are low ego and support each other.\nLearning and growth. We believe growth is a huge motivator. We want everyone on the team to have an opportunity to learn and grow in their career. If you are smart and want to learn, you should be with us even if you don't have all the skills we need at the moment.\nCheck out this post from our blog where we go into more detail about these principles.\nThe Role\nWe are looking for a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions.\nResponsibilities\nOwn management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira,1Password) and perform regular access audits.\nPartner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.\nMonitor SOC2 compliance and ensure timely resolution of issues.\nCollaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.\nContinuously improve Wisteack’s technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.\nOur Technologies:\nCore: Okta, Google Workspace, Slack, Zoom, 1Password\nMDM: Iru/Kandji, Intune\nEngineering Infrastructure: Gitlab, Terraform, AWS, Datadog\nRequirements\nStrong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).\nStrong Experience using MDM solutions primarily with Apple environments.\nExperience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).\nExperience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).\nExperience with managing Identity solutions (e.g. Okta, SSO/SAML).\nFamiliarity with IT Service Management best practices. \nFamiliarity with endpoint security solutions.\nConclusion\nThe range of base salary for the position is between $83,300 - $116,600 plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.\nSpend a little time on ourAbout Us page and check out ourPress page and ourblog for more. If you think this might be a fit, we’d love to hear from you!\nThis hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Our data practices are described in Wisetack’s Privacy Policy.","description_format":"text","description_chars":4898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business & SME Lending","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-08-28T22:58:25Z"},{"event":"close","at":"2026-09-01T00:04:13Z"},{"event":"reopen","at":"2026-10-08T17:39:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.35,"age_days":49,"expected_fill_days":12,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":116600,"is_top_pay":true},"html_url":"https://alion.io/job/wisetack-it-support-engineer","json_url":"https://alion.io/job/wisetack-it-support-engineer.json","meta":{"generated_at":"2026-10-17T12:31:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58896},"rest":"https://alion.io/mcp/rest/get_company?id=58896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwisetack-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwisetack-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwisetack-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wisetack-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwisetack-it-support-engineer"}]}