{"id":9670,"url":"https://alion.io/job/wisprflow-technical-support-engineer","title":"Technical Support Engineer","company":{"id":48283,"name":"Wispr Flow","domain":"wisprflow.ai","url":"https://alion.io/company/wispr-flow","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":15,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":121,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Bengaluru, India"],"countries":["US","IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":true},{"name":"Linear","optional":true},{"name":"Notion","optional":true},{"name":"Stripe","optional":true}],"status":"live","first_seen_at":"2025-08-27T19:41:34Z","employer_posted_date":"2025-08-27","last_verified_at":"2026-10-17T23:12:15Z","board_verified":true,"closed_at":null,"days_open":416,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":415},"description":"About Wispr\nWispr is an AI research and product company building the voice interface for computing. AI can now reason, code, and act. Yet, humans still do the work of the interface. We think that’s backwards.\nOur first products are Flow, which lets you speak naturally in any application, and Notetaker, which builds context across conversations. We’re building toward an interface that can perceive, understand, and take action with earned trust. That means solving hard problems across models, systems, and product - and caring about the final human experience as deeply as the technology underneath it.\nWe’re a talent-dense team that holds strong opinions, tests them quickly, and builds technology that sparks joy. Our goal is to build the first voice interface used every day by a billion people.\nAbout the role\nWe're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay. Every person who reaches out should come away feeling genuinely delighted, not just helped.\nYou'll be on the front lines solving real problems for Wispr Flow users while shaping how customers feel about our product in their inbox, in their app store reviews, and in every conversation they have about us. How our customers talk about Wispr matters deeply, and you'll play a direct role in earning that trust.\nThis isn't a role where someone hands you a script for every situation. You'll write your own, often with the help of AI. You'll need creativity, technical depth, and the judgment to know when a problem needs a workaround, when it needs a bug report, and when it needs you to build something entirely new to fix it.\nWhat you'll do\nResolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision\n\nDeliver a consistently delightful experience to every customer, every time. Free users and enterprise accounts alike\n\nAdvocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams\n\nStay close to customer sentiment across support channels, app store reviews, social media, and community forums. Understand how customers feel about Wispr and proactively address what shapes that perception\n\nInvestigate and triage bugs end-to-end: reproducing issues, pulling logs, tracing root causes, and writing clear bug reports that engineering can act on immediately\n\nUse AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues, and building lightweight automations that make the whole team faster\n\nManage ticket queues with attention to SLAs, priority tiers, and customer impact\n\nContribute to internal knowledge bases, support documentation, and process improvementsIdentify trends across tickets and translate them into actionable insights for product, engineering, and leadership\n\nCollaborate cross-functionally with security, compliance, billing, and engineering to resolve complex customer issues\n\nWhat we're looking for\nHigh agency: you see a problem and fix it without waiting for permission or a playbook, then you document what you found so the rest of the team can learn from it and build on it\n\nAI-native workflow: you already use AI daily to move faster, write better, solve harder problems, and automate repetitive work; strong prompting skills are a must\n\nTechnical depth: you're comfortable reading logs, navigating developer tools, understanding APIs, and debugging software issues even if you're not writing production code\n\nPattern recognition: you spot the signal in the noise; when the same issue shows up three different ways, you connect the dots\n\nCustomer obsession: you believe every customer deserves an 11-star experience; you don't adjust your effort based on what someone pays\n\nClear communication: you write concise, accurate responses that respect the customer's time and technical level\n\nCreative problem-solving: when the standard answer doesn't exist, you build one\n\nComfort with ambiguity: you don't just tolerate fast pivots and shifting priorities, you're genuinely excited by them. This is an early-stage startup where extreme flexibility isn't a nice-to-have, it's the job. Things move fast here and you should be able to not just keep up, but thrive because of it.\n\nA note on experience: We care far more about how you think than where you've worked. If you've spent your career in hospitality, retail, teaching, or any other field where you learned to genuinely care for people, solve problems creatively, and stay composed when things get hectic, you might be exactly who we're looking for. Tools can be learned quickly; curiosity, customer instinct, and high agency can't be taught. If this role excites you but your resume doesn't look like a traditional tech support background, we'd still love to hear from you.\nNice to have\nExperience with support tooling like Pylon, Intercom, or Zendesk\n\nFamiliarity with Sentry, Linear, Notion, or similar engineering/ops tools\n\nBackground in Saas, developer tools, or AlExperience with Stripe billing or enterprise account management\n\nYou've built automations, internal tools, or workflows that made a support team more effective\n\nWhy Wispr\nYou'll join a small, high-impact team where your work directly shapes how customers experience our product and how they talk about it. Customer sentiment isn't a metric we check quarterly; it's something we actively build with every interaction. We move fast, we care deeply about craft, and we believe the best support engineers are some of the most important people in the company.\nLogistics\nWe sponsor H1B, O1, EB1, L1, STEM OPT, and more. We can't guarantee sponsorship for every role, but if we make you an offer we'll make every reasonable effort, with help from our immigration law firm.\nWe strongly encourage you to apply even if you don't meet every qualification. The strongest candidates we meet rarely do, so don't exclude yourself prematurely. We're rethinking how humans interact with AI, and doing that well demands diversity of perspective and experience.\nWe're committed to a fair and accessible interview process. If you need any accommodations or adjustments, please let us know.","description_format":"text","description_chars":6289,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Language Processing","Office & Productivity Software","Speech & Audio AI"],"lifecycle":[{"event":"open","at":"2025-08-27T19:41:34Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.359,"p_room":0.28,"age_days":415,"expected_fill_days":121,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/wisprflow-technical-support-engineer","json_url":"https://alion.io/job/wisprflow-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T02:00:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48283},"rest":"https://alion.io/mcp/rest/get_company?id=48283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwisprflow-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwisprflow-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwisprflow-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wisprflow-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwisprflow-technical-support-engineer"}]}