{"id":3449442,"url":"https://alion.io/job/with-wise-technical-support-specialist","title":"Technical Support Specialist","company":{"id":4417302,"name":"With Wise","domain":"withwise.com","url":"https://alion.io/company/withwise","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solihull, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T16:16:03Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T16:57:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Wise is an award-winning technology firm that specialises in the self-employment industry. Based in Solihull, we create software to help businesses stay compliant and scale with ease by providing an all-in-one system that takes care of compliance, onboarding, and payments.\nWe founded Wise in December 2019, and we have scaled rapidly to a team of over 90 talented individuals. Today, our platform is trusted by over 2,500 businesses and 280,000+ app users across multiple industries. Backed by leading private equity firm Inflexion and officially accredited as a Great Place to Work™, we protect businesses from compliance risks and remove the admin burden.\nThe role\nOur Technical Support Specialist will be responsible for delivering high-quality technical support and handling day-to-day Helpdesk operations, whilst executing routine client implementations and configurations. The Technical Support Specialist will partner closely with customer-facing teams as well as Product and Engineering to ensure fast issue resolution, maintain accurate documentation, and support a seamless onboarding experience for customers. By delivering high-quality support and seamless client configurations, this role directly advances Wise's mission to provide a reliable, efficient experience for users. It acts as a vital link between customers and technical teams to drive platform improvement and operational excellence.\n\nOur culture\nEveryone is involved in our company’s vision and success. Building the best products means we need the best people; we’re proud of the team we’ve built so far and want to continue that growth. We’re looking for passionate and collaborative self-starters who enjoy getting things done and know how to have fun while doing so. In return, our team is rewarded, recognised, and celebrated!\nFlexible working (hybrid and hours)\n\nGym membership contribution\n\nPrivate medical insurance\n\nDiscretionary bonus\n\nRequirements\nQuite simply, we want to work with people who can overcome complex problems by making them look easy. We’re passionate about investing in people, and below are some of the attributes you may already have:\nDemonstrated ability to quickly grasp complex software systems and learn and digest new information.\n\nStrong analytical and problem-solving skills, with the ability to investigate issues and identify potential solutions.\n\nVerbal and written communication skills to effectively convey technical concepts and instructions to peers and customers of varying technical backgrounds.\n\nStrong multitasking and effective time management abilities.\n\nProactive & self-motivated approach, with the ability to work independently and take ownership of tasks.\n\nIt would also be beneficial if you had any experience with:\n1-2 years experience in technical support, helpdesk, or customer-facing roles, ideally in a SaaS environment.\n\nA relevant degree or equivalent qualification (STEM, IT, or business), or a proven passion for technology.","description_format":"text","description_chars":2965,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Gym membership","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T10:22:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/with-wise-technical-support-specialist","json_url":"https://alion.io/job/with-wise-technical-support-specialist.json","meta":{"generated_at":"2026-10-31T17:29:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417302},"rest":"https://alion.io/mcp/rest/get_company?id=4417302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwith-wise-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwith-wise-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwith-wise-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/with-wise-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwith-wise-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3449442}},{"tool":"search_jobs","arguments":{"company":"withwise.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3449442},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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