{"id":820310,"url":"https://alion.io/job/withcoverage-client-service-manager","title":"Client Service Manager","company":{"id":686250,"name":"WithCoverage","domain":"withcoverage.com","url":"https://alion.io/company/withcoverage","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":26,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-14T14:26:59Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-01T18:25:20Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"Client Service Manager\nLocation: Remote in St. Louis, MO\nAboutWithCoverage:\nWithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy. \nWe partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.\nInstead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.\nWithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners.\nOur ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.\nWhy Join Us:\nGrow Faster - We’re scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future.\nWork That Matters - We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.\nRedefine an Industry - Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.\nFinancial Rewards - We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth.\nAbout The Role:\nPartner with Risk Advisors on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience.\nWhat You’ll Do:\nMaintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity. \nFacilitates the timely and accurate flow of information between clients, and Risk team members, keeping all parties informed. \nHandles client open items lists and responds to client ad-hoc requests. \nGathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.\nActively supports and monitors the renewal process, engaging with account team members as necessary. May draft quote comparisons and is responsible for saving down binders, policies, and endorsements.\nReceives and handles routine and sophisticated coverage inquiries.\nServes as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.\nMonitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems. \nEnsures tools are understood and used. Performs related duties as assigned.\nWho You Are:\n2+ years of commercial insurance experience required (preferably in an Account Management role)\nProperty & Casualty broker’s license strongly preferred, or to be obtained within 120 days of start date\nHigh school diploma or equivalent required \nAssociates degree preferred \nExperience supporting complex clients is preferred\nFor candidates based in the United States, the expected total compensation for this position at the start of employment is $100,000 - $140,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role is eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits.\nWhat We Offer:\nCompetitive compensation that includes equity\nComprehensive benefit plans for medical, dental, vision, life, and disability\nPre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)\nHuman Interest: 401(k) provider\nTime Off: Flexible time off, sick leave, family and medical leave, major national holidays\nA curated in-office employee experience, designed to foster community, team connections, and innovation\nCollaborative, transparent, and fun culture","description_format":"text","description_chars":4865,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-12T12:41:26Z"}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.372,"p_room":0.36,"age_days":47,"expected_fill_days":30,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/withcoverage-client-service-manager","json_url":"https://alion.io/job/withcoverage-client-service-manager.json","meta":{"generated_at":"2026-10-02T01:29:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1789,"day_limit":5000,"remaining_today":3211,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}