{"id":820319,"url":"https://alion.io/job/withcoverage-lead-client-service-manager","title":"Lead Client Service Manager","company":{"id":686250,"name":"WithCoverage","domain":"withcoverage.com","url":"https://alion.io/company/withcoverage","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":24,"ghost_share":0.25,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-05-11T15:09:05Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-04T00:02:02Z","board_verified":true,"closed_at":null,"days_open":145,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":144},"description":"Lead Client Service Manager\nLocation: Philadelphia\nAboutWithCoverage:\nWithCoverage is reimagining risk management and insurance for the modern economy. We protect the companies building the future-100's of brands like GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee-so they can move fast without compromise.\nInstead of a stale brokerage model, we’ve built a new category: world-class risk advisors powered by proprietary technology. From next-generation defense contractors and advanced manufacturers to iconic consumer brands and hospitality leaders, we partner with ambitious businesses to give them the confidence to scale.\nFounded by JD Ross (co-founder of Opendoor) and Max Brenner (Compound, Bain), WithCoverage is disrupting a trillion-dollar industry from the inside out. We grew 10x last year while staying cash-flow positive, with backing from 8VC, Crystal Venture Partners, and other top investors.\nWe’re also the only brokerage that has built its own Agency Management System from scratch, giving us full control of our operations and a platform to automate more and more of the business with AI. It’s the foundation for transforming how risk is managed across the economy.\nWhy Join Us:\nGrow Faster - We’re scaling fast, giving you outsized opportunities to learn, lead, and shape your career and the future of the company.\nWork That Matters - We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.\nRedefine an Industry - Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.\nFinancial Rewards - We hire the best and invest in you. That means competitive comp, meaningful equity, and great benefits. We believe strongly in internal promotion, and lay out a plan for everyone's career growth.\nAbout The Role:\nThe Lead Client Service Manager is a senior individual contributor and team anchor within the Client Services organization. You will own a complex, high-value book of business while serving as a mentor and quality standard-setter for junior CSMs. Partnering closely with Risk Advisors, you will lead strategic client initiatives, and model best-in-class service delivery. This role is ideal for a seasoned insurance professional ready to step into a leadership-adjacent position and leave a lasting imprint on our client experience and team culture.\nWhat You’ll Do:\nClient Relationship Leadership\nOwn and cultivate relationships with a portfolio of complex, high-priority clients, serving as a trusted advisor on matters of significant scope and complexity.\nProactively identify emerging client needs, coverage gaps, or service opportunities and bring them to the attention of the Risk Advisor team.\nService Excellence & Operational Ownership\nManage client open items lists, respond to ad-hoc requests, and ensure timely, accurate flow of information between clients and internal Risk team members.\nServe as key client liaison for all critical policy and program changes. \nReceive and resolve routine and sophisticated coverage inquiries, escalating appropriately and following through to resolution.\nRenewal & Placement Support\nContribute meaningfully to renewal strategy conversations alongside Risk Advisors, offering informed perspectives on coverage, market conditions, and client priorities.\nReporting & Presentations\nGather and analyze data to draft stewardship reports, client presentations, and other strategic deliverables tailored to the audience and circumstances.\nEnsure all client-facing materials reflect the highest standard of quality, accuracy, and professionalism.\nTeam Mentorship & Standards\nServe as a go-to resource for junior Client Service Managers, providing guidance on complex accounts, process questions, and professional development.\nHelp onboard new CSM team members by sharing institutional knowledge, tools, and best practices.\nPartner with leadership to identify process improvements and contribute to the evolution of service delivery standards across the team.\nWho You Are:\n4+ years of commercial insurance experience required, with a strong track record in an Account Management or Client Service role.\nProperty & Casualty broker's license required (or to be obtained within 60 days of start date).\nDemonstrated experience managing complex, high-value client relationships with minimal oversight.\nStrong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.\nExcellent written and verbal communication skills; confident presenting to clients at all levels.\nA natural collaborator who elevates the people around them and takes ownership of outcomes.\nComfortable operating in a fast-paced, high-growth environment where processes are still being built.\nFor candidates based in the United States, the expected OTE pay range for this position at the start of employment is expected to be between $150,000 - $180,000/year. Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Total compensation for this position may also include equity, quota incentives (for sales roles), and employee benefits.\nIn addition to cash compensation, WithCoverage offers full-time employees a comprehensive Total Rewards package that includes equity grants.\nWhat We Offer:\nCompetitive compensation that includes equity\nComprehensive benefit plans for medical, dental, vision, life, and disability\nPre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)\nHuman Interest: 401(k) provider\nTime Off: Flexible time off, sick leave, family and medical leave, major national holidays\nA curated in-office employee experience, designed to foster community, team connections, and innovation\nCollaborative, transparent, and fun culture","description_format":"text","description_chars":5888,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-12T12:41:26Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.683,"p_room":0.28,"age_days":144,"expected_fill_days":70,"reasons":["conf:5","velocity","win:tail","crowd:"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/withcoverage-lead-client-service-manager","json_url":"https://alion.io/job/withcoverage-lead-client-service-manager.json","meta":{"generated_at":"2026-10-04T00:56:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1204,"day_limit":5000,"remaining_today":3796,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}