{"id":828586,"url":"https://alion.io/job/withwisdom-operations-team-lead","title":"Operations Team Lead","company":{"id":689079,"name":"Wisdom","domain":"withwisdom.com","url":"https://alion.io/company/withwisdom","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":571},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-24T23:09:34Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-04T10:48:30Z","board_verified":true,"closed_at":null,"days_open":252,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":252},"description":"About Wisdom\nWisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.\nComing from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. Wisdom has employees across the US.\nAbout the Role\nWe are seeking a motivated, operationally sophisticated leader to contribute to our ongoing success as we continue our journey of growth. The Operations Team Lead will play a pivotal role in overseeing and optimizing the daily operations of the Wisdom Operations team. Reporting directly to the Head of Operations, the successful candidate will lead a team of billing professionals, own client retention across their portfolio, and use data and forecasting tools to predict and reduce churn. This is a full-time W2 leadership role that carries real ownership over hiring, developing, and managing a high-performing team.\nWhat You’ll Do\nDrive Performance and Client Satisfaction\nTrack KPIs and progress across your portfolio of 40-50 clients\n\nMonitor weekly QA scores, aiming for 98%+\n\nAchieve 99% client retention\n\nComplete QA training within 72 hours of receiving scores\n\nEnsure all new billers shadow on Day 1 and\n\nAttend all new client huddles\n\nActively participate in customer and biller onboarding calls to ensure new team members start off on the right foot\n\nOwn Churn Prediction and Retention\nOwn the churn forecast as a live operational tool, reviewed with the Head of Operations at the start of every month to identify high-risk and low-risk offices\n\nTrack and act on early churn signals across quality, underpayments, payment irregularities, offices placed on payment plans, and sustained production declines\n\nMaintain a consolidated, sortable view of churn probability across all offices in your portfolio, moving away from manual, spreadsheet-only tracking\n\nSurface insights from QBRs and client feedback to strengthen the forecast model and preempt at-risk accounts before they reach cancellation\n\nPartner with data and reporting resources to improve forecast accuracy, data hygiene, and dashboard reliability\n\nLead and Develop the Team\nSupervise, mentor, hire, and develop dental billing professionals, building a supportive, high-performing, and collaborative environment\n\nConfidently manage performance, including coaching, development plans, and difficult conversations in a W2 environment\n\nLead team meetings focused on feedback, quality assurance reviews, and continuous improvement\n\nKeep communication open with regular team check-ins and updates\n\nOwn Reporting, Operations, and Continuous Improvement\nIndependently oversee KPIs for your offices, identify improvement opportunities, and drive them to execution rather than simply flagging them\n\nMonitor KPIs, conduct audits, and perform spot checks to drive ongoing improvements\n\nOversee the accuracy of reporting and dashboard data, and help build and refine new dashboards and views (including with AI-assisted tools)\n\nFacilitate monthly check-ins with each office and lead Quarterly Business Reviews to dive into ROI, key metrics, and growth opportunities\n\nCommunicate directly with client office staff about AR successes, opportunities, and operational challenges\n\nRespond to customer communications promptly, setting a high standard for responsiveness and resolution\n\nWork closely with other team leads, managers, and stakeholders to align operational goals with overall company objectives\n\nEmbrace innovation by designing and implementing new systems and tailored solutions that streamline workflows and address emerging challenges\n\nWhat We’re Looking For\nDeep knowledge of the dental billing space, revenue cycle, and AR; experience in medical billing or healthcare billing or healthcare services is a strong plus\n\nExperience leading several client profile types, including DSO, multi-group, specialty, general, and startup practices\n\nA people leader who can hire, develop, motivate, and manage performance, not only resolve conflict\n\nManages in a reliable, professional manner and shows up for clients with a polished, professional presence every day\n\nBusiness operations minded, with a strong sense of how the day-to-day connects to broader business goals, margins, and growth\n\nOperationally sophisticated: able to independently own KPIs, spot improvement opportunities, and build or improve dashboards and reporting\n\nA strong, decisive communicator with natural leadership skills and a customer-first mindset\n\nConfident in navigating tough conversations and performance management\n\nAdaptable, coachable, and comfortable with fast-paced change\n\nHighly detail-oriented with excellent client communication skills\n\nProficient with tech platforms such as Hubspot, Google Suite, and several dental billing softwares\n\nReliable and available during core U.S. business hours\n\nA strategic thinker and detail-oriented executor\n\nPerks & Benefits\nFull-time W2 position\n\nCompetitive base salary + quarterly bonus\n\nFlexible Paid Time Off\n\nFully remote, U.S.-based\n\n401(k)\n\nHealth, dental, vision, life, and HSA benefits\n\nPaid parental leave\n\nCompany-provided computer\n\nIf you’re a strategic thinker, decisive communicator, and tech-savvy leader who knows how to bring out the best in people, we’d love to connect.\nWisdom is an equal opportunity employer. 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