# Data Analyst - Customer Care (Base44)

As a Data Analyst on Base44's Customer Care team, you'll transform support operations into actionable insights. Customer Care is the first place where product friction, billing questions, and user feedback surface, and you'll own the analytical landscape to drive impactful decisions. In your day-to-day, you will: Own Customer Care KPIs, including incoming volume, SLAs, chatbot performance, and expert productivity Connect Customer Care efforts with business KPIs, turning operations into measurable business impact and contributing to company goals Analyze user feedback by leveraging AI tools to classify and summarize ticket text, themes, and frustration signals at scale Build and maintain analytical tools for Customer Care, such as dashboards, alerts, and data agents Collaborate with Care leadership, experts, Product, and Billing teams to guide decision-making and suggest strategic directions 3-5 years of experience as a data analyst, preferably in a SaaS or B2C company Advanced SQL skills and experience with large operational datasets Expertise in BI tools like Tableau or Power BI, with an understanding of fundamentals required to integrate AI into BI tools Fluent in AI, wit

- **Id**: 4149888
- **Url**: <https://alion.io/job/wix-data-analyst-customer-care-base44>
- **Role**: Analytics
- **Role family**: Analytics
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Tel Aviv, Israel
- **Countries**: IL
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T08:15:55Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T08:46:48Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 1564
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Website Builders

## Company

- **Id**: 3668
- **Name**: Wix
- **Domain**: wix.com
- **Url**: <https://alion.io/company/wix>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SmartRecruiters

## Technologies

- **Power BI** — Optional: no
- **SQL** — Optional: no
- **Tableau** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-12T08:46:48Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 28
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.