{"id":1031787,"url":"https://alion.io/job/wix-it-support-engineer-2","title":"IT Support Engineer","company":{"id":3668,"name":"Wix","domain":"wix.com","url":"https://alion.io/company/wix","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T10:25:41Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-31T04:06:50Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization\nProvide professional and efficient IT support to Wix employees across different locations and time zones remotely\nManage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs\nIdentify opportunities to reduce service requests through better user training and documentation\nManage equipment inventory from evaluation and purchasing to maintenance and depreciation\nTake ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams\nWork with auditors to ensure that procurement procedures are being followed\nManage onboarding and offboarding processes for on-site and remote workers\nManage and maintain audio-visual equipment around the offices\nManage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)\n An IT professional with 3+ years hands-on experience in IT Support or Administration\nExperienced in a multi-OS environment (MacOS, Windows, and Linux)\nExcellent diagnostic and problem-solving skills\nExcellent communication and interpersonal skills\nOutstanding organizational and time-management skills\nProven ability to provide proactive customer service with strong attention to detail\nExperienced with Active Directory/Azure/GSuite environments\nExperience supporting audio-visual conference room technologies\nAdditional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack\nAt Wix, we believe our best work happens together. Our work model is fully in person, with 5 days a week from our office. Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.\n We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. 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