{"id":3590104,"url":"https://alion.io/job/wix-technical-support-team-lead-customer-care","title":"Technical Support Team Lead | Customer Care","company":{"id":3668,"name":"Wix","domain":"wix.com","url":"https://alion.io/company/wix","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Lovable","optional":false},{"name":"Replit","optional":false},{"name":"Postman","optional":true}],"status":"live","first_seen_at":"2026-11-01T13:46:43Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T08:49:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We're Base44, a newly acquired part of Wix, on a mission to change how products and apps get built. Our AI-powered platform allows anyone to create custom applications using natural language, with no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.\nWe're here for anyone who wants to build: creators, solo founders, startups, entrepreneurs, side hustlers, and everyone in between. Whether you're launching a product, validating a concept, or chasing a hunch, Base44 gives you the power to make it real.\n We're looking for a highly motivated, curious, and dynamic Technical Support Team Lead to join our growing Customer Care group. This is a unique opportunity to play a pivotal role in a fast-paced, cutting-edge AI product environment. As a leader with a builder mindset, you won't just manage a team. You'll bridge technical support, product, and engineering, and help shape how our users build software with AI.\nWhat you'll do\nManage the team queue and prioritize tickets based on urgency and SLAs, protecting the user experience with top-quality, high-touch support\n\nUse support data and KPIs to identify bottlenecks, optimize team workflows, and continuously improve support quality\n\nFoster personal and technical career development, mentor technical experts to excel, and help them take ownership and grow\n\nAct as a key feedback loop by translating user roadblocks and data insights into actionable product improvements and bug priorities, alongside R&D and Product teams\n\nTake full ownership in a fast-paced, young, and evolving organization: shape your role, propose new initiatives, and drive cross-functional projects\n\n2+ years leading technical support or customer-facing technical teams, with hands-on experience in queue management, SLA tracking, and driving team output\n\nStrong analytical skills, with a track record of using data, dashboards, and metrics to drive decisions and improve overall performance\n\nA self-starter who thrives in an evolving, flexible environment, ready to define processes, build structure, and own new initiatives from scratch\n\nExceptional interpersonal skills, with experience mentoring technical experts and building strong team cohesion\n\nHands-on experience building with Base44 (or similar AI app\n\nbuilders like Lovable, Bolt, or Replit), and the ability to understand user problems from the builder’s point of view\n\nHigh technical curiosity and a passion for building and experimenting with modern software\n\nNice to have\nStrong understanding of web technologies (HTML/CSS/JS), client-server architecture, and APIs\n\nExperience with browser DevTools and troubleshooting tools such as Postman\n\n Work model\nAt Base44, we believe our best work happens together. Our work model is fully in person, 5 days a week from our Tel Aviv office.\nWix and Base44 are proud to be equal opportunity employers. 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