{"id":1146624,"url":"https://alion.io/job/wiz-senior-solutions-support-engineer","title":"Senior Solutions Support Engineer","company":{"id":178,"name":"Wiz","domain":"wiz.io","url":"https://alion.io/company/wiz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Wiz","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"AI Agents","optional":true},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"CVE","optional":true},{"name":"GraphQL","optional":true},{"name":"Helm","optional":true},{"name":"HIPAA","optional":true},{"name":"Jira","optional":true},{"name":"PCI DSS","optional":true},{"name":"RAG","optional":true},{"name":"Rest API","optional":true},{"name":"SBOM","optional":true},{"name":"ServiceNow","optional":true},{"name":"Shift-Left","optional":true},{"name":"Shift-Left Security","optional":true},{"name":"SIEM","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-09-23T14:14:01Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T22:31:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Come join the organization that is redefining security for the AI era. As one of thefastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent. Not to mention, we're nowpowered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.\nOur Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!\nMinimum Qualifications:\n5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role\n2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services\n1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications\nStrong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment\nExperience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL\nProficiency with command-line tools and Linux operating system environments\nFamiliarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows\nPreferred Qualifications\nExperience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows\nHands-on experience with threat detection, runtime security, or SIEM/SOAR integrations\nExperience building or supporting agentic workflows, RAG architectures, or AI-powered automation\nFamiliarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines\nExperience with GraphQL or REST API debugging and integration\nBackground in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)\nExperience with ServiceNow, Jira, or Zendesk in a support engineering context\nAbout the job\nAs a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You'll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.\nResponsibilities\nInvestigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security\nTroubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure\nDiagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring\nAnalyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage\nSupport shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning\nDesign and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency\nParticipate in on-call rotation for after-hours, holiday, and weekend support coverage\nApplicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.Thisrole does not offervisasponsorship.\nWiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. \nBy submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.","description_format":"text","description_chars":5332,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cloud Security","Information Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-09-23T15:31:45Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":42,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wiz-senior-solutions-support-engineer","json_url":"https://alion.io/job/wiz-senior-solutions-support-engineer.json","meta":{"generated_at":"2026-09-29T02:07:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"assistant","counted_by":"address","units_charged":1,"used_today":329,"day_limit":2000,"remaining_today":1671,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}