{"id":197570,"url":"https://alion.io/job/wiz-solutions-support-engineer-brazil","title":"Solutions Support Engineer, São Paulo (SP), Brazil","company":{"id":178,"name":"Wiz","domain":"wiz.io","url":"https://alion.io/company/wiz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":33,"ghost_share":0,"stale_share":0.788,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Wiz","optional":false},{"name":"DNS","optional":true},{"name":"GraphQL","optional":true},{"name":"Incident Management","optional":true},{"name":"Rest API","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-03T15:13:57Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-25T14:07:53Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Come join the organization that is redefining security for the AI era. As one of thefastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent. Not to mention, we're nowpowered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.\nOur Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!\nMinimum qualifications\nNative Brazilian speaker with excellent command of English, both spoken and written\nMust be comfortable working 10am to 7pm BRT\n5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role\n2+ years of experience with Cloud technologies (Azure, AWS, GCP)\n1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications\nExperience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON\nProficiency with command-line tools and Linux operating system environments\nPreferred qualifications\nExperience with DevOps technologies.\nFamiliarity with REST APIs or GraphQL.\nKnowledge of basic web technologies (e.g., HTTP, HTML, DNS).\nUnderstanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).\nUnderstanding of relational databases.\nAbout the job\nAs a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.\nResponsibilities\nResponsible for technical customer support experience within the Wiz product.\nOwn, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.\nIdentify cases that require escalation (either technically or strategically).\nCreate, maintain, and coordinate incident management requests to product or engineering.\nDesign and implement solutions that scale the support offering through automation.\nParticipate in on-call rotation for after-hours, holiday, and weekend support coverage.\nApplicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.Thisrole does not offervisasponsorship.\nWiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. \nBy submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.","description_format":"text","description_chars":4018,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-09-03T16:35:12Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.522,"p_room":0.44,"age_days":51,"expected_fill_days":50,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/wiz-solutions-support-engineer-brazil","json_url":"https://alion.io/job/wiz-solutions-support-engineer-brazil.json","meta":{"generated_at":"2026-10-25T15:02:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178},"rest":"https://alion.io/mcp/rest/get_company?id=178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiz-solutions-support-engineer-brazil"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiz-solutions-support-engineer-brazil"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiz-solutions-support-engineer-brazil"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiz-solutions-support-engineer-brazil\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiz-solutions-support-engineer-brazil"}]}