{"id":2846908,"url":"https://alion.io/job/wiz-technical-escalation-incident-response-engineer","title":"Technical Escalation & Incident Response Engineer","company":{"id":178,"name":"Wiz","domain":"wiz.io","url":"https://alion.io/company/wiz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0.027,"stale_share":0.73,"repost_share":0.027,"time_to_fill_p50_days":50,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":151000,"max_usd":291000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1306},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wiz","optional":false},{"name":"FedRAMP","optional":true},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-09-30T15:41:41Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T11:41:37Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Come join the organization that is redefining security for the AI era. As one of thefastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent. Not to mention, we're nowpowered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.\nOur Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!\nMinimum qualifications\nBachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.\n5 years experience in technical escalations, production support, SRE, incident response, or a similar technical role.\nHands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems by analyzing logs, traces, and other diagnostic data.\nExperience designing and building tools or systems that support operational processes, using scripting, APIs, automation, and AI assisted workflows.\nStrong ownership, technical judgment, and the ability to drive unfamiliar and complex issues to resolution.\nStrong written and verbal communication skills, with the ability to explain technical findings to different audiences.\nPreferred qualifications\nExperience with cloud security products or cybersecurity.\nFamiliarity with incident management, including severity assessment, blast-radius analysis, mitigation, recovery validation, and post-incident reviews.\nExperience building AI-based tools for technical investigation, triage, routing, summarization, or trend detection.\nExperience with FedRAMP, DoD IL4, or another regulated government environment, including authorization boundaries, continuous monitoring, and controlled data handling.\nAbout the job\nAs a Technical Escalation & Incident Response Engineer, you will own complex technical escalations and drive Product Incident Response. Serving as the primary technical bridge between customer-facing, Product and R&D teams, you will identify systemic risks early and keep regulated and commercial environments in sync. You will also partner with the Business & Systems Resilience team during incidents affecting federal agencies, providing the technical context needed for impact assessments, agency communications, incident reporting, and corrective actions..\nResponsibilities\nTriage and own complex escalations from intake through resolution, including technical investigation, impact assessment, routing, documentation, stakeholder communication, and follow-up.\nIdentify recurring patterns and potential incidents, assess blast radius, track affected customers, and provide Product Incident Response with clear evidence and recommended next steps.\nWhere eligible, partner with the Business & Systems Resilience team during incidents affecting federal agencies, supporting agency notifications, technical updates, root cause analyses, lessons learned, and corrective actions through closure.\nHelp keep the commercial and FedRAMP/IL4 environments aligned, tracking features, fixes, configurations, and processes while meeting compliance and data-separation requirements.\nOwn the documentation, troubleshooting guidance, and run books that come out of your work, and improve escalation processes, severity criteria, field enablement, and operational metrics.\nBuild compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection.\nBuild monitoring and scheduled checks that surface degradation and silent failures before customers report them.\nRun back-office operations, including tenant provisioning, licensing and entitlements, access changes, and configuration updates, safely and with a full audit trail.\nApplicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.Thisrole does not offervisasponsorship.\nWiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. \nBy submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.","description_format":"text","description_chars":5383,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Cloud Security","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-19T11:28:15Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.612,"p_room":0.9,"age_days":19,"expected_fill_days":50,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wiz-technical-escalation-incident-response-engineer","json_url":"https://alion.io/job/wiz-technical-escalation-incident-response-engineer.json","meta":{"generated_at":"2026-10-20T12:06:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178},"rest":"https://alion.io/mcp/rest/get_company?id=178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiz-technical-escalation-incident-response-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiz-technical-escalation-incident-response-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiz-technical-escalation-incident-response-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiz-technical-escalation-incident-response-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiz-technical-escalation-incident-response-engineer"}]}