{"id":2012253,"url":"https://alion.io/job/wiztrust-customer-success-manager","title":"Customer Success Manager","company":{"id":99541,"name":"Wiztrust","domain":"wiztrust.com","url":"https://alion.io/company/wiztrust","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-09-17T20:22:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T15:41:48Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Rejoins Wiztrust, une startup innovante dans le domaine de la technologie et de l'intelligence artificielle. En tant que Customer Success Manager, tu seras le point de contact principal pour un portefeuille de comptes stratégiques, guidant tes clients à travers l'onboarding, analysant leur performance et identifiant des opportunités d'élargir la collaboration. Tu collaboreras également avec différentes équipes pour résoudre les problèmes des clients et renforcer la valeur de la plateforme.\nMissions\nÊtre propriétaire de la relation avec un portefeuille de comptes stratégiques, en tant qu'interlocuteur de référence au quotidien.\nGuider les clients à travers l'onboarding pour assurer une adoption forte de Wiztrust, et analyser la performance de chaque compte.\nIdentifier les opportunités d'élargir la collaboration et les mener jusqu'à la signature, tout en suivant la santé des comptes.\nProfil recherché\n* Bac+4/5 en Communication, Marketing digital, Business ou équivalent.* Tu as **2 à 5 ans d'expérience en Customer Success,** Account Management, Conseil ou dans un rôle similaire, idéalement en SaaS B2B.\n* Tu es à l'aise et **surperforme dans la gestion de plusieurs clients** et interlocuteurs en parallèle.\n* Tu sais comprendre les enjeux d'un client et **transformer les données ou feedbacks en recommandations concrètes.**\n* Tu es à l'aise avec les KPIs et **l'analyse de données.**\n* Tu as une approche **proactive : tu es force de proposition** et tu préfères anticiper un problème plutôt que d'attendre qu'il arrive.\n* Tu sais créer une **relation de confiance** avec des interlocuteurs opérationnels comme avec des décideurs.\n* Tu es structuré(e), organisé(e) et tu prends **l'ownership de tes sujets.**\n* Tu es **curieux(se) et intéressé(e) par les nouvelles technologies** et l'intelligence artificielle.\n* Tu **utilises déjà des outils d'IA générative** comme ChatGPT, Claude ou Copilot dans un contexte professionnel.\n* Tu **communiques très bien** en français, en anglais. L’espagnol est un plus.\n* Tu es à l’aise dans un **environnement qui évolue rapidement**\n* Une expérience en **communication corporate ou en relations presse** est un vrai plus.","description_format":"text","description_chars":2176,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Team Communication & Collaboration"],"lifecycle":[{"event":"open","at":"2026-10-07T13:05:22Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.641,"p_room":0.55,"age_days":33,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/wiztrust-customer-success-manager","json_url":"https://alion.io/job/wiztrust-customer-success-manager.json","meta":{"generated_at":"2026-10-21T20:12:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99541},"rest":"https://alion.io/mcp/rest/get_company?id=99541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiztrust-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiztrust-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiztrust-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiztrust-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiztrust-customer-success-manager"}]}