{"id":4139215,"url":"https://alion.io/job/wizz-air-customer-experience-manager","title":"Customer Experience Manager","company":{"id":2689658,"name":"Wizz Air","domain":"wizzair.com","url":"https://alion.io/company/wizzair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0.143,"time_to_fill_p50_days":17,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-12T04:48:02Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T03:49:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 10,000 employees from more than 100 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.\nAs a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.\nCustomer Experience Manager\nBased in Budapest\nPurpose of the role\nThe Customer Experience Manager is responsible for the end-to-end Wizz Air customer journey across digital and physical touchpoints. The role brings the customer perspective into decisions across the business, uses customer insight to set clear priorities, and works with cross-functional teams and partners to deliver improvements that raise customer satisfaction while supporting cost and revenue goals.\nResponsibilities\nOwns the end-to-end customer journey across digital and physical touchpoints, ensuring a consistent and seamless experience at every stage.\nDevelops and maintains a clear view of the customer journey, including journey maps, key touchpoints and ownership across the business.\nChampions the customer perspective in cross-functional decisions and acts as a key point of reference for customer experience across the organisation.\nDefines and tracks customer experience measures (e.g. CSAT, NPS) and turns customer insight and feedback into clear priorities and actions.\nIdentifies customer pain points and their root causes and builds the case for improvement with a balanced view of customer, cost and revenue impact.\nRecommends customer experience goals, KPIs and standards, and supports their adoption across the business.\nLeads and coordinates cross-functional initiatives from concept to delivery, managing dependencies and keeping work on track.\nEnsures customer communications across the journey are clear, relevant and consistent.\nWorks with internal teams and external partners to set service standards, monitor performance and agree improvement actions.\nMonitors industry trends and best practice, bringing new ideas to improve physical and digital touchpoints.\nReports on customer experience performance and the impact of improvements to senior stakeholders.\nSupports customer experience governance forums with insight and recommendations and follows up on agreed actions.\nMaintains customer journey documentation and standards.\nOthers:\nResponds to ad hoc requests from management or cross-functional teams related to the customer journey or overall customer experience.\nCooperates with peer functions within the department and organisation.\nDeputises for peer functions within the department or Head of Function when required.\nIs up to date with relevant Wizz Air policies and procedures connected to own area of responsibilities.\nExperience\n3-5+ years overall working experience, with 2+ years of customer experience, customer journey, service design or customer insight roles\nExperience in a customer-facing business with both physical and digital touchpoints\nAviation or travel background is an advantage\nHard skills\nCustomer journey mapping and service design\nStrong analytical skills; comfortable with customer satisfaction metrics, survey data and dashboards\nStrong project management skills\nBusiness case development\nMS Office Suite: advanced Excel and PowerPoint; data visualization tools (e.g. Power BI) are an advantage\nEducation\nBachelor’s or Master’s degree\nLanguage\nFluent in English (both written and spoken)\nSkills and competencies\nCustomer-centric mindset\nStrong stakeholder management skills; able to influence without direct authority\nStructured problem solver with a strong sense of ownership and follow-through\nExcellent written and verbal communication skills; confident presenting to senior stakeholders\nStrong team collaboration skills\nSelf-motivated and proactive, willing to take initiative and shoulder responsibility\nResilient under pressure, able to prioritise and deliver\nResult-oriented, dependable and consistent\nFlexible and passionate about working in the dynamic, fast-growing airline industry\nWhen applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.\nWe look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.","description_format":"text","description_chars":5068,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-11-12T04:48:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/wizz-air-customer-experience-manager","json_url":"https://alion.io/job/wizz-air-customer-experience-manager.json","meta":{"generated_at":"2026-11-14T12:38:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12351,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2689658},"rest":"https://alion.io/mcp/rest/get_company?id=2689658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwizz-air-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwizz-air-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwizz-air-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wizz-air-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwizz-air-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4139215}},{"tool":"search_jobs","arguments":{"company":"wizzair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4139215},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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