{"id":3985622,"url":"https://alion.io/job/wm-billing-manager","title":"Billing Manager","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":245,"ghost_share":0.004,"stale_share":0.449,"repost_share":0.065,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Windsor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Smartsheet","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T20:49:06Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:31:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.\nI. Job Summary\nLeads Billing operations responsible for the complete, accurate, and timely delivery of customer invoices. Provides direction to Billing Supervisors, drives performance through data and controls, resolves complex billing issues, and partners across the business to improve customer experience, cash flow, and operational effectiveness.\nII. Essential Duties and Responsibilities\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.\nLeads the planning, prioritization, and execution of Billing activities to ensure invoices are complete, accurate, timely, and aligned with customer requirements and department standards.\nUses billing data, operational and financial metrics, and trend reporting to identify risks, recurring errors, capacity needs, and opportunities for measurable improvement.\nEstablishes and monitors work processes, controls, service levels, and quality standards; drives corrective action, root-cause resolution, and continuous improvement.\nProvides direction, coaching, and leadership to Billing Supervisors and builds team capability through clear expectations, performance management, training, and development.\nPartners with Sales, Operations, Finance, Digital, Customer Experience, and customers to resolve complex or escalated billing issues and implement sustainable solutions.\nOversees department staffing and talent needs, including selection, onboarding, coaching, training, succession planning, and performance evaluation. Provides input into termination, compensation, and promotion decisions.\nDirect supervision of 2+ full-time employees, including:\nIndirect supervision of 9+ full-time employees.\nIII. Supervisory Responsibilities\nThe highest level of supervisory skills required in this job is the management of supervisory employees. This includes:\nIV. Qualifications\nThe requirements listed below are representative of the qualifications necessary to perform the job.\nA. Education and Experience\nEducation: Bachelors degree (accredited) in Accounting, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.\nExperience: Seven years of relevant work experience (in addition to education requirement).\nNone required\nB. Certificates, Licenses, Registrations or Other Requirements\nC. Other Knowledge, Skills or Abilities Required\nStrong people leadership skills, including the ability to lead supervisors, set expectations, coach performance, develop talent, and drive accountability\nClear and effective written and verbal communication, executive presence, and strong interpersonal skills; able to communicate complex billing issues and recommendations to customers and cross-functional stakeholders\nStrong organizational, prioritization, and time-management skills, with the ability to manage multiple workstreams, deadlines, escalations, and changing business needs simultaneously.\nAdvanced analytical and problem-solving skills, including root-cause analysis, trend identification, development of corrective actions, and measurement of business results\nAbility to use operational and financial metrics to manage performance, evaluate billing accuracy and timeliness, identify risk, and influence decisions\nAdvanced proficiency in Microsoft Excel, including pivot tables, lookups, data validation, and analysis of large data sets; experience with Power BI, SQL, Smartsheet, or similar reporting and collaboration tools is preferred\nWorking knowledge of billing operations, accounting concepts, customer invoicing, reconciliation, aging and cash-flow impacts, and internal control requirements, including Sarbanes-Oxley compliance\nAbility to manage complex and specialized invoicing requirements, including customer portals, integrations, templates, work-order management systems, data mapping, testing, and implementation dependencies\nStrong customer-service and stakeholder-management skills, including the ability to manage difficult escalations, set clear expectations, negotiate practical solutions, and maintain professional relationships under pressure\nAbility to operate effectively in a changing environment, exercise sound judgment, work independently and collaboratively, and maintain accuracy and composure under pressure\nV. Work Environment\nListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\nNormal setting for this job is: hybrid office setting.\nThe expected base pay range for this hybrid position is $95,700- $120,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.\nV. Benefits\nAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.\nIf this sounds like the opportunity that you have been looking for, please click Apply.","description_format":"text","description_chars":5819,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-11-09T21:31:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-09T22:04:03Z"},"pay":null,"html_url":"https://alion.io/job/wm-billing-manager","json_url":"https://alion.io/job/wm-billing-manager.json","meta":{"generated_at":"2026-11-09T22:04:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762518},"rest":"https://alion.io/mcp/rest/get_company?id=1762518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwm-billing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwm-billing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwm-billing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wm-billing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwm-billing-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3985622}},{"tool":"search_jobs","arguments":{"company":"wm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3985622},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}