{"id":3985678,"url":"https://alion.io/job/wm-dispatcher-5","title":"Dispatcher","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":245,"ghost_share":0.004,"stale_share":0.449,"repost_share":0.065,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T15:41:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T21:31:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Why WM Canada?\nPeople are the driving force behind everything we do.\nFrom drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.\nWhether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.\nWe invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.\nMore than a job. A career you can count on.\nAt WM Canada, our frontline employees keep communities moving every day.\nWhether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another.\nWhat matters most to our frontline employees\nReliable, year-round work\nWork in an essential industry that communities depend on every day.\nCompetitive pay and benefits\nEarn a strong living with access to benefits, retirement programs and opportunities for additional earnings.\nWork that fits your life\nBuild a long-term career while making time for family, friends and the priorities that matter most.\nSafety comes first\nWe invest in training, equipment and processes designed to help employees work safely every day.\nReal opportunities to grow\nMany of our supervisors, managers and operational leaders started in frontline roles.\nModern equipment and technology\nWork with well-maintained equipment and tools that help you do your job safely and efficiently.\nWhy people stay\nStable employment \nTeam-oriented culture \nOpportunities to advance \nStrong commitment to safety \nModern equipment and technology \nPride in serving local communities \nJoin a team that's building stronger communities every day.\nI. Job Summary\nUnder immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.\nII. Essential Duties and Responsibilities\nAssist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops\nProvides highest level of customer service to all customers in line with Customer 1st objectives\nMonitor, process, and escalate SFDC cases to supervisor\nAssist walk-in customers\nAssists drivers with problems/issues as issues arise (during the day or at the end of the route)\nReviews driver’s paperwork and files paperwork\nReview and updates routes, new customers based on daily communication, reroutes existing customers as required\nEnsures that routes are balanced daily\nAssists Trans Supervisor/Manager as needed/directed\nUpdate SAP data / notes\nCommunicate performance standards and objectives\nKeeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings\nAlways maintains a safe and compliant workplace\nIn the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries\nPerform other duties and responsibilities, as assigned\nIII. Qualifications\nA. Required Qualifications\nHigh School Diploma or equivalent\n2 years experience, preferably in Transportation, Logistics, Routing and Customer Service\nB. Preferred Qualifications\nIV. Physical Requirements\nListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.\nPay: The expected base pay rate for this position is $25/h. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location.\nV. Benefits\nAt WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.\nIf this sounds like the opportunity that you have been looking for, please click Apply.","description_format":"text","description_chars":5021,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-11-09T21:31:39Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:5","win:mid","comp:junior,brand"],"computed_at":"2026-11-10T02:41:03Z"},"pay":null,"html_url":"https://alion.io/job/wm-dispatcher-5","json_url":"https://alion.io/job/wm-dispatcher-5.json","meta":{"generated_at":"2026-11-10T02:41:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762518},"rest":"https://alion.io/mcp/rest/get_company?id=1762518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwm-dispatcher-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwm-dispatcher-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwm-dispatcher-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wm-dispatcher-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwm-dispatcher-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3985678}},{"tool":"search_jobs","arguments":{"company":"wm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3985678},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}