{"id":2564272,"url":"https://alion.io/job/wm-dispatcherrouter-combo-6","title":"Dispatcher/Router Combo","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":211,"ghost_share":0,"stale_share":0.46,"repost_share":0.019,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Smyrna, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-10-14T17:51:16Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T16:07:58Z","board_verified":false,"closed_at":"2026-10-19T16:07:58Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"**Remote position to include virtual training\n**Benefits Start Day 1\nMust live within South Atlantic Market Area - GA, SC, NC\nDispatch, Router, Logistics preferred!\nStrong Computer Competency and Communication skills needed!\nPay Range: $19/hr - $21/hr\nShift: Operation hours 2a - 6:30p - preferred to be flexible during operation hours\nWhat is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.\nWe Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.\nWe Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.\nWe Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.\nWe Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.\nWe Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.\nWe Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!\nReady to roll with us? Click Apply to join the WM team today.\nI. Job Summary\nCommunicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.\nII. Essential Duties and Responsibilities\nDispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.\nWorks with sites and the service department to optimize routes based on needs of the customer.\nDetermines the daily level of driver staffing to provide best mix of responsiveness and productivity\nAssigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.\nHandles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.\nInitiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.\nTroubleshoots and resolves potential delivery and pick-up problems before they result in service issues\nEnsures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field\nIII. Qualifications\nA. Required Qualifications\nHigh School Diploma or G.E.D.\n6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and\nMulti-tasking in a fast-paced work environment with excellent organizational skills.\nB. Preferred Qualifications\nIV. Physical Requirements\nListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nV. Benefits\nAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.\nIf this sounds like the opportunity that you have been looking for, please click Apply.","description_format":"text","description_chars":4415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Education assistance","Life insurance","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"North Carolina","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-10-14T21:33:54Z"},{"event":"close","at":"2026-10-19T16:07:58Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/wm-dispatcherrouter-combo-6","json_url":"https://alion.io/job/wm-dispatcherrouter-combo-6.json","meta":{"generated_at":"2026-10-23T10:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762518},"rest":"https://alion.io/mcp/rest/get_company?id=1762518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwm-dispatcherrouter-combo-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwm-dispatcherrouter-combo-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwm-dispatcherrouter-combo-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wm-dispatcherrouter-combo-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwm-dispatcherrouter-combo-6"}]}