{"id":1339714,"url":"https://alion.io/job/wm-dispatcherrouter-combo-wmhs-sid-collection","title":"Dispatcher/Router Combo (WMHS), SID Collection","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":174,"ghost_share":0,"stale_share":0.5,"repost_share":0.006,"time_to_fill_p50_days":17,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sharon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-25T20:42:17Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T16:07:58Z","board_verified":false,"closed_at":"2026-10-19T16:07:58Z","days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Stericycle is now part ofWM. To learn more about WM's acquisition of Stericycle,CLICK HERE to read the press release.\nMonday- Friday | 9:30 am- 6 pm\nI. Job Summary\nUnder immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.\nII. Essential Duties and Responsibilities\nAssist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops\nProvides highest level of customer service to all customers in line with Customer 1st objectives\nMonitor, process, and escalate SFDC cases to supervisor\nAssist walk-in customers\nAssists drivers with problems/issues as issues arise (during the day or at the end of the route)\nReviews driver’s paperwork and files paperwork\nReview and updates routes, new customers based on daily communication, reroutes existing customers as required\nEnsures that routes are balanced daily\nAssists Trans Supervisor/Manager as needed/directed\nUpdate SAP data / notes\nCommunicate performance standards and objectives\nKeeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings\nAlways maintains a safe and compliant workplace\nIn the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries\nPerform other duties and responsibilities, as assigned\nIII. Qualifications\nA. Required Qualifications\nHigh School Diploma or equivalent\n2 years experience, preferably in Transportation, Logistics, Routing and Customer Service\nB. Preferred Qualifications\nIV. Physical Requirements\nListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.\nPay: The expected base pay for this on-site position is $26.86 an hour. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.\nV. Benefits\nAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.\nIf this sounds like the opportunity that you have been looking for, please click Apply.","description_format":"text","description_chars":3185,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-27T15:28:35Z"},{"event":"close","at":"2026-10-19T16:07:58Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/wm-dispatcherrouter-combo-wmhs-sid-collection","json_url":"https://alion.io/job/wm-dispatcherrouter-combo-wmhs-sid-collection.json","meta":{"generated_at":"2026-10-20T16:36:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762518},"rest":"https://alion.io/mcp/rest/get_company?id=1762518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwm-dispatcherrouter-combo-wmhs-sid-collection"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwm-dispatcherrouter-combo-wmhs-sid-collection"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwm-dispatcherrouter-combo-wmhs-sid-collection"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wm-dispatcherrouter-combo-wmhs-sid-collection\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwm-dispatcherrouter-combo-wmhs-sid-collection"}]}