{"id":4153623,"url":"https://alion.io/job/wm-dispatcherrouter","title":"Dispatcher/Router","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":192,"ghost_share":0.005,"stale_share":0.505,"repost_share":0.063,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada","Toronto, Canada","Hamilton, Canada","London, Canada","Kitchener, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":62500,"currency":"CAD","period":"year","gross":null,"usd_annual":43887},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T19:02:13Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T10:04:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why WM Canada?\nPeople are the driving force behind everything we do.\nFrom drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.\nWhether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.\nWe invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.\nMore than a job. A career you can count on.\nAt WM Canada, our frontline employees keep communities moving every day.\nWhether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another.\nWhat matters most to our frontline employees\nReliable, year-round work\nWork in an essential industry that communities depend on every day.\nCompetitive pay and benefits\nEarn a strong living with access to benefits, retirement programs and opportunities for additional earnings.\nWork that fits your life\nBuild a long-term career while making time for family, friends and the priorities that matter most.\nSafety comes first\nWe invest in training, equipment and processes designed to help employees work safely every day.\nReal opportunities to grow\nMany of our supervisors, managers and operational leaders started in frontline roles.\nModern equipment and technology\nWork with well-maintained equipment and tools that help you do your job safely and efficiently.\nWhy people stay\nStable employment\nTeam-oriented culture\nOpportunities to advance\nStrong commitment to safety\nModern equipment and technology\nPride in serving local communities\nJoin a team that's building stronger communities every day.\nI. Job Summary\nShift : 5:30 am to 2:00 pm (Monday to Friday)\nCommunicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.\nII. Essential Duties and Responsibilities\nDispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.\nWorks with sites and the service department to optimize routes based on needs of the customer.\nDetermines the daily level of driver staffing to provide best mix of responsiveness and productivity\nAssigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.\nHandles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.\nInitiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.\nTroubleshoots and resolves potential delivery and pick-up problems before they result in service issues\nEnsures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field\nIII. Qualifications\nA. Required Qualifications \nHigh School Diploma or G.E.D.\n6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and\nMulti-tasking in a fast-paced work environment with excellent organizational skills.\nB. Preferred Qualifications \n2 years of dispatching experience\nIV. Physical Requirements\nListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nOffice (Remote): This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.\nPay: The expected base pay range for this remote position is $55,000 - $62,500. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy.\nV. Benefits\nAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.\nIf this sounds like the opportunity that you have been looking for, please click Apply.","description_format":"text","description_chars":5560,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-11-12T10:04:04Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:0","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":43887,"is_top_pay":false},"html_url":"https://alion.io/job/wm-dispatcherrouter","json_url":"https://alion.io/job/wm-dispatcherrouter.json","meta":{"generated_at":"2026-11-12T11:31:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762518},"rest":"https://alion.io/mcp/rest/get_company?id=1762518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwm-dispatcherrouter"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwm-dispatcherrouter"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwm-dispatcherrouter"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wm-dispatcherrouter\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwm-dispatcherrouter"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4153623}},{"tool":"search_jobs","arguments":{"company":"wm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4153623},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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