{"id":1340484,"url":"https://alion.io/job/wm-program-manager-key-accounts-southeast-mi","title":"Program Manager, Key Accounts - Southeast MI","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":174,"ghost_share":0,"stale_share":0.506,"repost_share":0.006,"time_to_fill_p50_days":17,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1345},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T14:48:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T13:13:10Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":69},"description":"Quick Snapshot\nThe Program Manager, Key Accounts will cover a large territory in southeast Michigan, mainly focused on the Detroit area. While it will mostly be work from home, candidates must live in the territory to visit customers in person when needed, with less than 10% overnight travel expected. This position is focused on account management and retention of existing customers. Prior outside / field sales experience in a business to business (B2B) setting will be preferred.\nI. Job Summary\nThe Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities.\nII. Essential Duties and Responsibilities\nProvide exceptional customer service to large accounts.\n\nHandle after-hours calls and bid work.\n\nConduct site visits, waste audits, and address safety concerns.\n\nManage highly transactional accounts.\n\nEstablishes and maintains a high level of customer satisfaction.\n\nCommunicates to and works to resolve unique customer issues.\n\nIncreases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability\n\nMatches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.\n\nProposes customer solutions that are compliant with appropriate local, state and federal regulations.\n\nUpdates and secures customer service agreements.\n\nEffectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)\n\nIII. Qualifications\nA. Required Qualifications\nBachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree\n\nHigh School Diploma or GED (accredited) and four (4) years of relevant work experience.\n\n2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).\n\nIV. Physical Requirements\nListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.\nV. Benefits \nAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.\nIf this sounds like the opportunity that you have been looking for, please click Apply.","description_format":"text","description_chars":2988,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-27T15:30:33Z"},{"event":"close","at":"2026-09-30T03:50:29Z"},{"event":"reopen","at":"2026-10-14T17:54:40Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.146,"p_room":0.28,"age_days":69,"expected_fill_days":17,"reasons":["conf:0","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/wm-program-manager-key-accounts-southeast-mi","json_url":"https://alion.io/job/wm-program-manager-key-accounts-southeast-mi.json","meta":{"generated_at":"2026-10-15T15:15:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762518},"rest":"https://alion.io/mcp/rest/get_company?id=1762518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwm-program-manager-key-accounts-southeast-mi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwm-program-manager-key-accounts-southeast-mi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwm-program-manager-key-accounts-southeast-mi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wm-program-manager-key-accounts-southeast-mi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwm-program-manager-key-accounts-southeast-mi"}]}