{"id":955670,"url":"https://alion.io/job/wm-reply-operations-assistant","title":"Operations Assistant","company":{"id":689317,"name":"WM Reply","domain":"wmreply.com","url":"https://alion.io/company/wmreply","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":9000,"currency":"PLN","period":"month","gross":null,"usd_annual":27816},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-09T12:17:59Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-31T08:00:48Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Our Company\nAccelerator 365 is part of Reply, a global technology group of over 16,000 specialists working across cutting-edge digital, cloud, and AI solutions. Within that network, we’re a focused, ambitious team building a suite of over 30 plug-and-play SharePoint intranet applications, trusted by more than 170 organisations worldwide, including some of the world’s most recognisable brands. Our products help companies create modern, engaging digital workplaces without the complexity of bespoke development. We’re growing, and this is a great time to join us.\nThe Role\nLocation: Remote, with occasional visits to our offices in Krakow or Katowice\nContract: UoP - Permanent\nWe’re looking for a motivated and detail-oriented individual to join us as an Operations Assistant. This role sits at the heart of the business, supporting the day-to-day processes that keep things running smoothly, from invoicing and supplier onboarding through to renewals and CRM management.\nDuties and Responsibilities\nDelivery & Customer Success\nProject Delivery Management - Track milestones, dependencies, risks, and progress; maintain clear communication with stakeholders.\n\nCustomer Relationship Ownership - Act as the main point of contact for a portfolio of customers, ensuring satisfaction and identifying growth opportunities.\n\nCustomer Success & Adoption - Monitor product usage, drive adoption, and ensure customers achieve full value.\n\nCommercial Operations\nInvoicing & Billing Management - Raise and manage invoices aligned to project milestones and billing schedules; ensure accuracy and timely issuance.\n\nJob Order Creation - Create and submit job order forms with complete and accurate information to support internal workflows.\n\nSupplier Onboarding - Coordinate administrative onboarding steps, ensuring compliance and timely setup.\n\nCommercial Cycle Support - Assist with quotations, renewals, retention analysis, and commercial documentation.\n\nHubSpot Deal Management - Maintain accurate deal records, update stages, log activity, and ensure data quality for forecasting and pipeline visibility.\n\nData Quality Ownership - Oversee CRM, pipeline, and order management data integrity across core systems.\n\nRequirements\nEducated to degree level in a Technology related field (Computer Science, Information Systems, Software Engineering, or a similar technology discipline).\n\nA minimum of 1 years’ experience in an operations, administration or customer facing commercial/delivery role.\n\nStrong analytical skills, comfortable working with data, interpreting trends, and drawing practical conclusions.\n\nExcellent verbal and written English communication, able to convey information clearly to customers and internal stakeholders.\n\nConfident navigating business systems, learning new tools quickly, and maintaining high-quality data across CRM and operational platforms.\n\nHighly organised, detail-oriented, and proactive in managing tasks, deadlines, and data accuracy.\n\nAble to independently own and drive a workstream with limited supervision while collaborating effectively within a distributed team.\n\nBenefits\nMotivizer Benefits Platform - with a monthly budget, you can choose medical care package, meal tickets, sports cards, cinema tickets, shop vouchers, discounts and many more.\nLanguage Courses - you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!\nTraining opportunities - both internally and from external providers. We support your ongoing learning and development.\nNetworking events - coding challenges, company summer and Christmas parties - sometimes overseas! 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Docs: https://alion.io/developers"}}