{"id":2564301,"url":"https://alion.io/job/wm-specialist-logistics-solutions","title":"Specialist, Logistics Solutions","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":182,"ghost_share":0,"stale_share":0.495,"repost_share":0.011,"time_to_fill_p50_days":17,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1837},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:20:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T09:16:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Pay Range: to be determined based on experience\nShift: Flexible Schedule\nWhat is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.\nWe Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.\nWe Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.\nWe Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.\nWe Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.\nWe Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.\nWe Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!\nReady to roll with us? Click Apply to join the WM team today.\nI. Job Summary\nThe Specialist, Logistics Solutions plays a pivotal role in resolving high-impact service issues escalated by internal stakeholders, including Sales, Customer Experience, National Accounts, and field operations. This position requires advanced problem-solving, cross-functional coordination, and the ability to manage complex service recovery efforts across all lines of business. The Specialist serves as a subject matter expert and escalation point, ensuring timely resolution, root cause analysis, and continuous improvement in customer satisfaction and operational efficiency.\nII. Essential Duties and Responsibilities\nAct as the primary contact for escalated service issues from internal teams, including Sales, Customer Experience, and Operations, across multiple communication channels (phone, email, chat, and case management systems).\nAnalyze and resolve complex service disruptions by coordinating with dispatch, site leadership, and cross-functional teams to implement timely and effective solutions.\nManage a high volume of escalations independently, prioritizing cases based on urgency and business impact.\nMaintain detailed and accurate documentation of all escalation cases, tracking trends and contributing to process improvement initiatives.\nIII. Qualifications\nA. Required Qualifications\nHigh School Diploma or G.E.D.\n3 years of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and\n3 years Multi-tasking in a fast-paced work environment with excellent organizational skills.\nExperience working cross-functionally with internal teams to resolve service issues.\nB. Preferred Qualifications\nBachelor's Degree (accredited)\nFamiliarity with CRM and case management tools (e.g., Salesforce, ServiceNow).\nIV. Physical Requirements\nListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nV. Benefits\nAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.\nThe expected base pay range for this position across the U.S. is to be determined based on experience. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location\nIf this sounds like the opportunity that you have been looking for, please click Apply.","description_format":"text","description_chars":4178,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Education assistance","Flexible schedule","Life insurance","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-10-14T21:33:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wm-specialist-logistics-solutions","json_url":"https://alion.io/job/wm-specialist-logistics-solutions.json","meta":{"generated_at":"2026-10-16T09:50:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762518},"rest":"https://alion.io/mcp/rest/get_company?id=1762518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwm-specialist-logistics-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwm-specialist-logistics-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwm-specialist-logistics-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wm-specialist-logistics-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwm-specialist-logistics-solutions"}]}