{"id":1340299,"url":"https://alion.io/job/wm-supervisor-sbs","title":"Supervisor - SBS","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":88,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-04-13T13:12:35Z","employer_posted_date":"2026-04-13","last_verified_at":"2026-09-28T19:41:47Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":167},"description":"As an EEO/Affirmative Action Employer, all qualified applicantswill receive consideration foremployment without regard torace, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.\nWaste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.\nI. Job Summary\nSupervises and provides leadership to direct reports. Manages work flow and assigns tasks.\nII. Essential Duties and Responsibilities\nTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.\nManage a team of BPO processors into the area of Accounts payable, collections, sales as per business alignment\nTimely reporting of data, MIS and related metrics\nAssists in keeping vendor accounts updated and accurate.\nReturns or resolves quality control issues in problem queues.\nMeets or exceeds individual productivity requirements.\nFollows standard procedures and introduces all new procedures into daily routine\nMentor the team to ensure excellence in performance and motivation levels\nTrain and develop new hires to accommodate with company�s standards and culture\nMaintains professional and productive relations and communications with internal customers.\nOther duties may be assigned as needed by manager.\n III. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nA. Education/Experience:\nEducation: Bachelor's Degree (accredited) or equivalent degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience \nExperience: Four (4) years of experience in the field of Audit, Accounts & Finance and 1 year of experience in managing a team (in addition to education requirement)\nB. Other Knowledge, Skills or Abilities RequiredLanguage Ability:\nAbility to read and interpret documents such as departmental reporting, e-mail & vendor correspondence.\nMath Ability:\nAbility to calculate figures and amounts such as discounts, interest, proportions and percentages.\nReasoning Ability:\nAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.\nComputer Skills:\nTo perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint.\nSpecial Skills:\nProblem solving skills, team handling ability, verbal and written communication should be good.\nPace:\nThe pace should be considered fast. To meet our vendor�s expectations we work in a very urgent environment.\nTeam Management:\nTeam Management skills, team schedule, absence management and coaching.\nIV. Work Environment\nListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\nRequired to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;\nRequired to exert physical effort in handling objects less than 30 pounds occasionally;\nRequired to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;\nRequired to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;\nNormal setting for this job is an office setting.","description_format":"text","description_chars":4260,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-27T15:30:33Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.238,"p_room":0.28,"age_days":167,"expected_fill_days":18,"reasons":["conf:9","stale_co","win:tail","crowd:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wm-supervisor-sbs","json_url":"https://alion.io/job/wm-supervisor-sbs.json","meta":{"generated_at":"2026-09-28T23:25:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1044,"day_limit":5000,"remaining_today":3956,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}