{"id":3889906,"url":"https://alion.io/job/wm-swing-dispatcherrouter-2","title":"Swing, Dispatcher/Router","company":{"id":1762518,"name":"WM","domain":"wm.com","url":"https://alion.io/company/wm-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":189,"ghost_share":0,"stale_share":0.492,"repost_share":0.053,"time_to_fill_p50_days":21,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newtown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-06T16:07:53Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T22:17:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Pay Range: $21-25/hr\nShift: Flexible Schedule - Monday-Friday, 1 a.m. to 7 p.m.\nMust live within 2 hours of Newtown, PA.\nWhat is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.\nWe Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.\nWe Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.\nWe Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.\nWe Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.\nWe Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.\nWe Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!\nReady to roll with us? Click Apply to join the WM team today.\nI. Job Summary\nThe Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.\nII. Essential Duties and Responsibilities\nProvides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.\nVerifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.\nEnsures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.\nManages cross-training and new hire training process.\nActively participates in improving operations and implementing best practices.\nHandles escalations while utilizing the documented processes as outlined.\nPartners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.\nWorking with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.\nParticipates in leadership team’s skill development through role playing\nAble to have conversations with routers and dispatchers about process and procedure\nPerforms other duties as assigned.\nIII. Qualifications\nA. Required Qualifications\nHigh School Diploma or G.E.D (accredited).\n2 years of previous dispatching experience (in addition to education requirements). and\nB. Preferred Qualifications\nAdditional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment.\nIV. Physical Requirements\nListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.\nOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.\nV. Benefits\nAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. 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