Collections Specialist
BDG is looking for a detail-oriented Collections Specialist to join our Finance & Accounting team. This role owns the accounts receivable collections process end-to-end - from monitoring aging balances to resolving disputes and maintaining strong relationships with clients and internal stakeholders. You'll play a key role in maintaining healthy cash flow and minimizing bad debt across BDG's advertising and media partnerships.
What You'll Do
Manage the full collections cycle for outstanding client invoices, prioritizing by aging and risk
Proactively contact clients via phone and email to secure timely payment and resolve outstanding balances
Monitor and maintain accurate accounts receivable aging reports; flag at-risk accounts early
Investigate and resolve billing discrepancies, short-pays, and disputes in partnership with Sales, Ad Ops, and Client Services
Reconcile customer accounts and apply payments accurately in the accounting system
Partner cross-functionally with Sales and Account Management on client payment terms, credit holds, and escalations
Prepare regular collections status reports and aging summaries for Finance leadership
Recommend accounts for write-off or collections agency referral when appropriate, following BDG policy
Support month-end close activities related to AR, including bad debt reserve analysis
Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency
What You'll Bring
2-5 years of experience in collections, accounts receivable, or credit and collections, ideally in media, advertising, or a similarly fast-paced industry
Strong communication and negotiation skills - comfortable having direct, professional conversations with clients about payment
Solid understanding of AR processes, aging methodology, and basic accounting principles
Experience with accounting/ERP systems (e.g., NetSuite, SAP, Oracle, or similar); NetSuite experience a plus
Proficiency in Excel/Google Sheets for tracking, reporting, and reconciliation
Highly organized with strong attention to detail and the ability to manage a high volume of accounts simultaneously
A problem-solver who can navigate disputes calmly and find win-win resolutions
Bachelor's degree in Finance, Accounting, Business, or a related field preferred (or equivalent experience)