{"id":1713659,"url":"https://alion.io/job/wns-assistant-manager-desktop-support","title":"Assistant Manager - Desktop Support","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":89,"open_postings":59,"ghost_share":0,"stale_share":0.627,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-01T10:05:03Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-09T23:22:27Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\n The purpose of the Deputy/assistant IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.\nKey accountabilities include but are not limited to:\nReporting, Audit deliverables, change management, training, quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.\nTo own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments.\nTo ensure that policy and strategy is in compliance with defined standards and local compliance adherence.\nOwnership of Incidents and escalation and driving closure on a 24/7 basis.\nShould be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.\nThe role will involve close coordination and project management of various internal and external technology groups to meet deliverables\nTo maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.\nTo line manage and develop reporting IT team.\nPlan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results.\nEnsure high level of customer centricity and engagement, forming a partnership with the operations team.\nAct as a point of escalation for customers and manage their expectations.\nEnsure the alignment of technology, process and people to business objectives\nMonitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.\nDraft reports on IT Service Delivery and present the data to the Senior Management Team\nForefront Audits and collate /provide evidences and ensure audit compliance in all areas through out the year.\nEngage frequently with the customer to maintain awareness of customer expectations and service delivery experiences\nBe proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.\nContinuously evaluate staff performance and behavior and to take the necessary corrective actions where required\n Matric\nITIL Certified (Beneficial)\nTertiary IT Qualification (Required)\nAsset Management and Stock Control Experience (Required)\nIncident Management and Change Management Experience (Required)\nEnd-User Computing Management & Compliance Experience (including Anti-Virus, Patch-Management etc.) (Required)\nAt least 5+ years of experience in an IT Team Management Role (Required)\nAble to work on a 24/7 rotation basis if required.\nBroad general knowledge and awareness of the IT landscape (Required)\nAnalytical and Practical motivated self starter. (Required)\nBe an IT specialist, but also have an understanding of commercial operations. (Required)\nGood Communicator (Required)\nSound understanding of business processes and IT operations (Required)\nAssertiveness (Required)\nGood understanding of the ITIL Framework and implementation thereof (Advantageous)","description_format":"text","description_chars":4068,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-02T18:04:07Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.518,"p_room":0.788,"age_days":7,"expected_fill_days":9,"reasons":["conf:2","stale_co","velocity","win:late"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/wns-assistant-manager-desktop-support","json_url":"https://alion.io/job/wns-assistant-manager-desktop-support.json","meta":{"generated_at":"2026-10-10T01:17:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2193,"day_limit":5000,"remaining_today":2807,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6220},"rest":"https://alion.io/mcp/rest/get_company?id=6220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwns-assistant-manager-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwns-assistant-manager-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwns-assistant-manager-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wns-assistant-manager-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwns-assistant-manager-desktop-support"}]}