{"id":1027754,"url":"https://alion.io/job/wns-client-service-representative-operations-2","title":"Client Service Representative - Operations","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":88,"open_postings":56,"ghost_share":0,"stale_share":0.661,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":33280,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":33280},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:32:10Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-17T10:42:20Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":36},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\n Conducts administrative intake and scripted clinical intake of calls for clinical review\nProvides quality customer service through interaction with providers, administrative staff and others\nBuilds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers\nCollects and enters confidential information ensuring the highest level of confidentiality in all areas\nMaintains high-quality documentation standards when collecting and performing data entry functions\nProvides ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review process\nProvides administrative support to the Clinical Review Department if needed\nParticipates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects\nMaintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule\nParticipates in the HealthHelp Quality Management Program as required\nAdheres to all HIPAA, state and federal regulations pertaining to the clinical programs\nAdheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiatives\nCarries out other projects and responsibilities as assigned\nHigh School Diploma/GED, required\nMinimum One (1) year of Healthcare customer service (call center) experience required\nAbility to hard line internet into computer equipment provided, required\nInternet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)\nAbility to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required\nPrior experience in a fast-paced in-bound call center environment, preferred\nHIPAA compliant room, required (verified at onboarding)\nPrior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferred\nAbility to read clinical terminology with high levels of proficiency\nAbility to work efficiently in a fast-paced, high call volume, performance driven Contact Center\nMS Outlook and Windows proficiency\nAbility to work on dual monitors and navigate multiple software applications simultaneously\nStrong time management skills\nHighly skilled at delivering client and customer satisfaction\nMust possess strong verbal and written communication skills\nPHYSICAL REQUIREMENTS\nAbility to wear a headset for 8 hours a day, required\nAbility to respond quickly to instructions in a fast-paced work environment, required\nAbility to talk without voice restrictions for 8 hours a day, required\nAbility to sit for extended periods of time without a break, required\nCompensation Disclosure\nThe base salary for this position is $33,280 (16/hr) annually. This represents the base pay range that we reasonably expect to offer for this position.\nIn addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.\nWNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.\nNote: For complete compensation information, please refer to the job posting on our official careers page.\nBenefits Overview\nOur benefits package includes (but is not limited to):\n- Medical, dental, and vision insurance\n- Paid time off (PTO), holidays, and sick leave\n- 401(k) with company match or other retirement plan\n- Life and AD&D Insurance\n- Employee Assistance Program\nEqual Opportunity Employer Statement\nWNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.\nWe also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.\nHow to Apply\nPlease submit your application, including a resume and optional cover letter, through our careers page or email to .","description_format":"text","description_chars":5293,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-18T12:28:56Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.067,"p_room":0.35,"age_days":36,"expected_fill_days":9,"reasons":["conf:1","stale_co","velocity","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":33280,"is_top_pay":false},"html_url":"https://alion.io/job/wns-client-service-representative-operations-2","json_url":"https://alion.io/job/wns-client-service-representative-operations-2.json","meta":{"generated_at":"2026-10-17T11:56:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15760,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6220},"rest":"https://alion.io/mcp/rest/get_company?id=6220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwns-client-service-representative-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwns-client-service-representative-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwns-client-service-representative-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wns-client-service-representative-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwns-client-service-representative-operations-2"}]}