{"id":1139672,"url":"https://alion.io/job/wns-collections-team-leader","title":"Collections Team Leader","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":71,"ghost_share":0.535,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T05:40:08Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:51:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\n Team Leader UKH Collections Voice Driving Operational Excellence\nLeading a team of Customer Service Associates to perform effectively against set targets/KPIs\nEnsuring that all customer contacts/queries are managed in a proactive and timely manner in accordance with agreed SLA KPIs\nReviewing and managing each team member’s performance\nIdentifying and communicating barriers to performance/service delivery\nEnsuring adherence to Standard Operating Procedures and company policies\nTeam Leadership\nKeeping the team informed of anything happening that may impact them\nEstablishing good rapport within the team and with other teams\nHaving regular Team Meetings, as well as individual Status Sessions with each team member\nActively supporting the team to meet their deadlines and targets Driving team-building initiatives and supporting company activities\nLiving the company’s values in all day-to-day activities\nBeing a role model to the team\nSupporting the team through periods of change Learning & Development\nWorking closely with Operations Support, Training & HR to support the journey of new starters\nProviding feedback and coaching to ensure that each team member has the skills and competencies to meet their performance targets\nEnsuring that each team member has a Personal Development Plan\nAttending all meetings and training as per client and company requirements to keep up-to-date all relevant client and company information.\n Matric Certificate+ 2 years TL experience with Debt Collections experience","description_format":"text","description_chars":2372,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Information Technology","Professional Services","IT Outsourcing"],"lifecycle":[{"event":"open","at":"2026-09-23T10:14:35Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":9,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wns-collections-team-leader","json_url":"https://alion.io/job/wns-collections-team-leader.json","meta":{"generated_at":"2026-09-24T14:38:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}