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(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.\nOur mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.\nRole Summary\nThe role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.\nKey Responsibilities\nResponsible for outstanding customer service via over Phone, Emails, Chat mediums\nAnswers queries and provide resolutions in a respectful, helpful and responsive manner\nTakes action to provide client / customer delight being within established service standards\nAbility to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer\nAdjusts approaches and responses to reflect the urgency of situations and changing circumstances\nIs able to ethically upsell and cross sell a service / product to the customer\nAdherence to shift schedule, team meetings and training requirements\nUndergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /\nGraduate Freshers\nSkills Required\nExcellent spoken / Verbal communication skills\nExcellent customer service skills\nTaking responsibility for customer satisfaction and loyalty\nDemonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness\nAbility to respond quickly and effectively in a fast-paced environment\nDisciplined and resourceful to meet business demands in a structured, virtual call center environment","description_format":"text","description_chars":2246,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-05T12:01:29Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.064,"p_room":0.28,"age_days":74,"expected_fill_days":9,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/wns-mumbai-walk-in-interview","json_url":"https://alion.io/job/wns-mumbai-walk-in-interview.json","meta":{"generated_at":"2026-10-24T07:07:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6220},"rest":"https://alion.io/mcp/rest/get_company?id=6220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwns-mumbai-walk-in-interview"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwns-mumbai-walk-in-interview"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwns-mumbai-walk-in-interview"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wns-mumbai-walk-in-interview\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwns-mumbai-walk-in-interview"}]}