{"id":1210817,"url":"https://alion.io/job/wns-operations-lead","title":"Operations Lead","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":90,"open_postings":65,"ghost_share":0,"stale_share":0.585,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iloilo City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":886},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-25T04:11:48Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-30T03:09:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\n Lead and manage a team of customer service representatives to achieve operational, productivity, and performance targets.\nMonitor daily team performance, including attendance, service levels, quality and customer satisfaction.\nConduct regular coaching, performance discussions, and feedback sessions to help agents meet and exceed targets.\nHandle escalations and provide timely resolutions to complex customer or operational concerns.\nMust have at least 3 years relevant work experience in a BPO setting\nDomain account experience preferred\nBenefits and Company Perks:\nStructured career path\nGrowing and expanding team - more internal career progression opportunities for all\nSafe work environment\nFree HMO coverage from day 1, including your domestic partner\nSkills training opportunities\nPaid leaves","description_format":"text","description_chars":1662,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-25T04:12:31Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.537,"p_room":0.945,"age_days":4,"expected_fill_days":9,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wns-operations-lead","json_url":"https://alion.io/job/wns-operations-lead.json","meta":{"generated_at":"2026-09-30T04:09:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2793,"day_limit":5000,"remaining_today":2207,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}