{"id":1212270,"url":"https://alion.io/job/wns-operations-manager","title":"Operations Manager","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":91,"open_postings":67,"ghost_share":0,"stale_share":0.567,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iloilo City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2378},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-25T04:49:50Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T01:04:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\n Lead and manage a team of 15-20 Service Associates, ensuring performance, productivity, and compliance with company policies.\nConduct team meetings, coaching sessions, and performance reviews to support employee growth.\nMonitor team performance and provide regular 1-on-1 coaching and feedback.\nMaintain optimal floor coverage and ensure smooth daily operations.\nCommunicate process updates, client requirements, and company announcements to the team.\nPartner with Operations and Client Leadership on business reviews and operational concerns.\nRecommend engagement and incentive initiatives to improve team performance.\nSupport recruitment by interviewing and assessing candidates for agent-level positions.\nAssist the Group Manager with operational responsibilities and take over during their absence.\nSupport special projects and other business requirements.\nMinimum of 8+ years experience entailing BPO, particularly in domain accounts\nKey Role Responsibility\nEnsures service levels, targets, and client requirements are met.\nManages client relationships and provides regular performance updates.\nAnalyzes performance and implements process improvements and action plans.\nEnsures compliance with client and company policies and procedures.\nCoordinates with cross-functional teams to resolve operational issues.\nMonitors trends, financial performance, and account profitability.\nLeads, mentors, and develops Assistant Managers and Supervisors.\nManages priorities, delegates tasks, and ensures timely completion.\nPrepares performance dashboards, capacity reports, and other reports.\nDrives team engagement through coaching, team-building, and recognition activities.\nBenefits and Company Perks:\nStructured career path\nGrowing and expanding team - more internal career progression opportunities for all\nSafe work environment\nFree HMO coverage from day 1, including your domestic partner\nSkills training opportunities\nPaid leaves","description_format":"text","description_chars":2790,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-25T04:52:22Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/wns-operations-manager","json_url":"https://alion.io/job/wns-operations-manager.json","meta":{"generated_at":"2026-09-26T02:50:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2998,"day_limit":5000,"remaining_today":2002,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}