{"id":1225514,"url":"https://alion.io/job/wns-processvna-training-manager-3","title":"Process/VNA Training Manager","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":91,"open_postings":67,"ghost_share":0,"stale_share":0.567,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-09-27T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1020},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:23:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T02:03:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.\nOur purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\nWhy Join Us?\nWe promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.\n Collaborate with Operations, Training, and Quality teams to identify and address performance gaps.\nAnalyze gaps and recommend training solutions to achieve target metrics.\nDevelop training content, materials, assessments, and evaluation measures.\nFacilitate training programs, coaching, and floor support.\nManage and coach trainers to drive performance and results.\nDevelop supplemental training activities and modules.\nApply adult learning principles in training design and delivery.\nGather and analyze data to measure training effectiveness.\nPrepare training reports and recommend improvement initiatives.\nCollege graduate\n2+ years of Training experience at Supervisor/Assistant Manager level in a BPO setting.\nExcellent facilitation and English communication skills.\nExperienced in virtual training.\nProficient in MS Office, especially PowerPoint.\nKnowledge of language and communication effectiveness measures.\nStrong coaching, mentoring, project, and stakeholder management skills.\nExcellent partnership and relationship-building skills.\nBenefits and Company Perks:\nStructured career path\nGrowing and expanding team - more internal career progression opportunities for all\nSafe work environment\nFree HMO coverage from day 1, including your domestic partner\nSkills training opportunities\nPaid leaves","description_format":"text","description_chars":2724,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-25T13:13:09Z"}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.479,"p_room":1,"age_days":2,"expected_fill_days":9,"reasons":["conf:6","stale_co","win:early","comp:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wns-processvna-training-manager-3","json_url":"https://alion.io/job/wns-processvna-training-manager-3.json","meta":{"generated_at":"2026-09-28T02:49:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1608,"day_limit":5000,"remaining_today":3392,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}