{"id":1174754,"url":"https://alion.io/job/wns-workforce-management-seniorlead-associate-2","title":"Workforce Management Senior/Lead Associate","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":89,"open_postings":57,"ghost_share":0,"stale_share":0.649,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-14T06:34:16Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-24T11:07:06Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-14T17:26:37Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.\nOur purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\nWhy Join Us?\nWe promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.\n Manage end-to-end WFM/MIS functions, including forecasting, capacity planning, scheduling, and real-time management.\nMonitor staffing, service levels, and operational performance to support business requirements.\nGenerate regular and ad-hoc reports, dashboards, and performance insights.\nIdentify risks and performance gaps, conduct root cause analysis, and recommend solutions.\nPartner with Operations and stakeholders to optimize staffing, processes, and KPIs.\nSupport team development through coaching, training, and effective communication.\nMust have at least 2 year BPO experience and 1 year RTA experience\nMust possess a strong understanding of telephony systems and call center technology/terminology including experience with real time queue monitoring and data analytics (Preferably Cisco Webex)\nPreferably with exposure to schedule generation and shift bid process\nPreferably with Knowledge of forecasting and its methods\nCMS guidelines / TAT exposure\nComprehensive knowledge of Microsoft Word, Excel and PowerPoint\nBenefits and Company Perks:\nStructured career path\nGrowing and expanding team - more internal career progression opportunities for all\nSafe work environment\nFree HMO coverage from day 1, including your domestic partner\nSkills training opportunities\nPaid leaves","description_format":"text","description_chars":2707,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-24T11:07:44Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.424,"p_room":0.35,"age_days":19,"expected_fill_days":9,"reasons":["conf:0","stale_co","velocity","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/wns-workforce-management-seniorlead-associate-2","json_url":"https://alion.io/job/wns-workforce-management-seniorlead-associate-2.json","meta":{"generated_at":"2026-10-14T17:27:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6220},"rest":"https://alion.io/mcp/rest/get_company?id=6220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwns-workforce-management-seniorlead-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwns-workforce-management-seniorlead-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwns-workforce-management-seniorlead-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wns-workforce-management-seniorlead-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwns-workforce-management-seniorlead-associate-2"}]}