{"id":1173690,"url":"https://alion.io/job/wns-workforce-manager","title":"Workforce Manager","company":{"id":6220,"name":"WNS","domain":"wns.com","url":"https://alion.io/company/wns","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":73,"open_postings":71,"ghost_share":0.535,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iloilo City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":657},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T09:43:01Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T02:58:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.\nOur purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.\nWhy Join Us?\nWe promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.\n Manage end-to-end WFM & MIS functions, including forecasting, capacity planning, scheduling, RTA, and reporting.\nSupport operations and team members by addressing staffing, performance, and process requirements.\nMonitor operational capacity and WFM KPIs to ensure targets are met or exceeded.\nProvide coaching, training, and effective communication across the team, operations, and clients.\nMaintain and continuously improve WFM processes, documentation, and reporting.\nMinimum 3 years of WFM experience with strong knowledge of call center and WFM metrics.\nProficient in MS Office, reporting, data analysis, and problem-solving.\nExcellent written and verbal communication skills.\nStrong time management, organization, multitasking, and adaptability.\nAble to manage multiple projects, work independently, and meet tight deadlines.\nDemonstrates initiative, positive attitude, strong work ethic, and leadership capability.\nBenefits and Company Perks:\nStructured career path\nGrowing and expanding team - more internal career progression opportunities for all\nSafe work environment\nFree HMO coverage from day 1, including your domestic partner\nSkills training opportunities\nPaid leaves","description_format":"text","description_chars":2602,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Information Technology","Professional Services","IT Outsourcing"],"lifecycle":[{"event":"open","at":"2026-09-24T09:47:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:0","win:early"],"computed_at":"2026-09-25T03:46:31Z"},"pay":null,"html_url":"https://alion.io/job/wns-workforce-manager","json_url":"https://alion.io/job/wns-workforce-manager.json","meta":{"generated_at":"2026-09-25T03:46:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4104,"day_limit":5000,"remaining_today":896,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}