{"id":3521284,"url":"https://alion.io/job/wolseley-uk-customer-support-executive","title":"Customer Support Executive","company":{"id":2250788,"name":"Wolseley UK","domain":"wolseley.co.uk","url":"https://alion.io/company/wolseley-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ripon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T09:25:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Salary:\n£21,356 + Bonus + Excellent Benefits\nCustomer Support Executive - Ripon - Support Functions\nPart time role - 32 hours per week Monday - Friday\nSo, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.\nAlso, did we mention? In addition to the competitive salary, there are also benefits on tap - including...\nAnnual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.\nWe also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!\nAs a Customer Support Executive based in Marston Gate you’ll be responsible for:\nManaging customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.\nLiaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.\nPreparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).\nMaintaining strong product knowledge to recommend suitable solutions, resolve customer complaints, and manage customer expectations through effective communication with external suppliers.\nThis is a part time, permanent role working 32 hours per week Monday to Friday. Hours will be discussed in the interview.\nAnd here’s what we’d like you to have:\nTo be able to deliver exceptional customer service at all times, ensuring a positive experience for every customer.\nTo effectively prioritise and manage workloads to meet deadlines and maintain service levels.\nTo be able to work collaboratively as part of a team while building strong relationships with colleagues and customers.\nTo demonstrate the ability to work independently, using initiative to solve problems and manage responsibilities effectively.\nWe look forward to receiving your application!","description_format":"text","description_chars":2259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-30T12:11:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:7","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/wolseley-uk-customer-support-executive","json_url":"https://alion.io/job/wolseley-uk-customer-support-executive.json","meta":{"generated_at":"2026-11-02T12:04:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16540,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2250788},"rest":"https://alion.io/mcp/rest/get_company?id=2250788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolseley-uk-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolseley-uk-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolseley-uk-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolseley-uk-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolseley-uk-customer-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3521284}},{"tool":"search_jobs","arguments":{"company":"wolseley.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3521284},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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