{"id":2264202,"url":"https://alion.io/job/wolt-english-speaking-support-associate-full-time-remote","title":"English-Speaking Support Associate (Full-time - Remote)","company":{"id":56679,"name":"Wolt","domain":"wolt.com","url":"https://alion.io/company/wolt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":42,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia","Serbia"],"countries":["RS"],"hiring_countries":["RS"],"hiring_countries_total":1,"salary":{"min":105000,"max":null,"currency":"RSD","period":"month","gross":true,"usd_annual":12132},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-13T17:09:51Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-04T05:56:50Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":174},"description":"About Wolt\nAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.\nWorking at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.\n⭐ Join Wolt as an English-Speaking Support Associate ⭐\nWe're on the lookout for full-time (40 hrs/week) Support Associates who speak English fluently to join our amazing Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.\nWhat you’ll be doing:\nAs a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.\nDay-to-day in this role, you’ll:\nHandle customer, courier, and merchant inquiries through live chat, phone, and email support\nResolve escalations, operational issues, and time-sensitive cases quickly and professionally\nSupport multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs\nMaintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice\nFollow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines\nUse multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools\nStay up to date with new processes, market changes, training materials, and internal updates\nYour profile:\nExcellent communication skills and plenty of patience\nPersistence, kindness, and empathy help you find the best solution for everyone involved\nGreat attention to detail and strong focus\nYou’re not intimidated by complex tasks that require quick thinking and good organization\nYou handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease\nMaking fast decisions in challenging moments is one of your strengths\nYou understand the importance of great customer experience\nYou’re fluent in both Serbian and English (C1)\nYou have at least a high school diploma\nYou are willing to work in shifts, and on weekends, holidays, we operate 24/7\nYou’re comfortable with new apps and systems, and adapt quickly to changes\nAny previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know.\nWhat’s in it for you:\nFully remote work\n Starting salary: 105000 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours (22-06 hours)\n5-day work week\n60 minutes of paid break time - You will receive the legally required 30-minute paid break, plus an additional 30 minutes of paid break provided by us as an employee benefit\nAt least 25 days of paid vacation, with a possibility for additional paid days off\nPrivate Health Insurance\n15% cashback on your Wolt orders\nAccess to theFitPass program\n2-week structured onboarding program\nStructured mentoring from our Team Leads\nTraining sessions, workshops, and learning opportunities to enhance your skills\nA clear career development path, your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company\nWolt-wide training programs\n Employee Assistance Program for you and your immediate family\nA friendly, tolerant, and inclusive work environment\nAll necessary equipment for your work (laptop, monitor, headset)\nWorking hours:\nWolt Customer Support operates 7 days a week, 365 days a year, 24/7.\nYou’ll be working in 8-hour morning, afternoon shifts or night shifts, including weekends and holidays, depending on business and organizational needs.\nTechnical requirements:\nA strong and reliable internet connection and a suitable remote working environment without distractions\nThis is a fully remote position, but all work must be performed from Serbia only\nCandidates must also be available to fully participate in the training and onboarding process\nNext steps:\nWhat to expect from onboarding:\nYour onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor.\nWe review applications continuously, so don’t wait! Apply as soon as possible, and we’ll get back to you shortly.\nOur Commitment to Diversity and Inclusion\nWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.\nBeware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.","description_format":"text","description_chars":5799,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Serbian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-11T05:58:35Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.338,"p_room":0.28,"age_days":174,"expected_fill_days":58,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":12132,"is_top_pay":false},"html_url":"https://alion.io/job/wolt-english-speaking-support-associate-full-time-remote","json_url":"https://alion.io/job/wolt-english-speaking-support-associate-full-time-remote.json","meta":{"generated_at":"2026-11-04T08:20:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56679},"rest":"https://alion.io/mcp/rest/get_company?id=56679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolt-english-speaking-support-associate-full-time-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolt-english-speaking-support-associate-full-time-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolt-english-speaking-support-associate-full-time-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolt-english-speaking-support-associate-full-time-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolt-english-speaking-support-associate-full-time-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2264202}},{"tool":"search_jobs","arguments":{"company":"wolt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2264202},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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