{"id":3071354,"url":"https://alion.io/job/wolt-retail-onboarding-specialist","title":"Retail Onboarding Specialist","company":{"id":56679,"name":"Wolt","domain":"wolt.com","url":"https://alion.io/company/wolt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":42,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:07:07Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-04T20:21:38Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Wolt\nAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.\nWorking at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.\nAre you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect!\nAbout the Team\nOur Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management.\nAs Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality.\nWhat we offer:\nThe opportunity to play a key role in shaping something exceptional in an international environment\nA steep learning and growth curve in a global technology company\nAn attractive salary and flexible working hours\nHigh ownership and autonomy within a dynamic team\nA flat hierarchy in a scaling start-up environment\nDiscount on Wolt orders\nPublic transport allowance\nWellness allowance (Urban Sports Club)\nWeekly (virtual) all-hands meetings and regular team events\nFlexible working hours + 30 days paid holiday\nAre you excited about this opportunity because you will…\n Own the end-to-end onboarding of retail partners - from first contact to successful go-liveActively onboard, train, and support merchants, including conducting on-site training when needed\nCoordinate photoshoots and manage external workforce for data entry and catalog creation\nEdit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)\nEnsure high-quality product data and continuously improve catalog standards\nCollaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel\nAct as a central driver of onboarding velocity by proactively identifying and resolving roadblocks\nAnalyze and improve workflows, leveraging new technologies to scale operations\n\nOur expectations\n You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance\nYou are structured, detail-oriented, and proactive in solving problems\nYou have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally\nYou are not afraid to pick up the phone, challenge stakeholders, and drive execution\nYou bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support\nYou are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills\nYou have strong analytical and problem-solving skills with a clear bias for action and impact\nYou thrive in cross-functional environments and actively drive collaboration\n\nOur Commitment to Diversity and Inclusion\nWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.\nBeware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.","description_format":"text","description_chars":4538,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-22T09:30:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":12,"expected_fill_days":58,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/wolt-retail-onboarding-specialist","json_url":"https://alion.io/job/wolt-retail-onboarding-specialist.json","meta":{"generated_at":"2026-11-05T00:24:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":559,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56679},"rest":"https://alion.io/mcp/rest/get_company?id=56679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolt-retail-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolt-retail-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolt-retail-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolt-retail-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolt-retail-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3071354}},{"tool":"search_jobs","arguments":{"company":"wolt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3071354},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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