Supply Chain Manager (WM)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role..

As a Wolt Market Supply Chain Manager, you will play a key role in managing and continuously improving the supply chain for Wolt Market in Finland.

You will take ownership of a broad portfolio of Supply Chain responsibilities, including inventory and availability management, demand forecasting, supplier performance and operational supplier management. You will use data and strong commercial judgement to balance availability, inventory, shrinkage, and profitability, ensuring that Supply Chain decisions support both our customers and the overall performance of the business.

The role requires a high degree of independence and ownership. You will identify opportunities and challenges, translate analysis into actions, and drive complex Supply Chain initiatives from problem definition through implementation and follow-up with limited guidance.

You will work particularly closely with the Finland Supply Chain Analyst and act as an experienced sparring partner to the Finland Category and Store Operations teams. You will also collaborate closely with colleagues across the regional Supply Chain team and the wider Wolt Market Supply Chain community, sharing knowledge, contributing to common initiatives and supporting the continuous development of our Supply Chain capabilities.

Key tasks and responsibilities of the role

• Own and drive core Supply Chain responsibilities for Wolt Market Finland together with the local Supply Chain team.
• Manage and continuously improve inventory availability, stock levels and inventory health while balancing availability, shrinkage, capacity and profitability.
• Analyse demand, inventory, availability, shrinkage and supplier performance and translate insights into clear recommendations and actions.
• Own and continuously improve demand forecasting and replenishment processes, including forecasting around promotions, seasonal events and other changes in demand.
• Monitor Supply Chain KPIs, identify performance gaps and root causes, and independently develop and execute actions to improve performance.
• Work closely with Category to evaluate the Supply Chain implications of supplier, assortment, promotion and commercial decisions and provide constructive challenge where required.
• Partner closely with Store Operations to identify and solve Supply Chain-related operational challenges and ensure processes work effectively from supplier through to store.
• Manage operational relationships with suppliers and collaborate on topics including ordering, delivery performance, lead times, order conditions, availability and Supply Chain improvements.
• Identify structural supplier or assortment-related Supply Chain challenges and develop commercially sound solutions together with relevant stakeholders.
• Own complex projects and larger workstreams from analysis and problem definition through implementation, stakeholder alignment and measurement of results.
• Contribute to the implementation and continuous improvement of Supply Chain tools, systems, automation and processes.
• Use data, analytical tools and AI to diagnose complex problems where multiple factors need to be considered and exercise sound judgement in determining the appropriate solution.
• Proactively identify new business needs and improvement opportunities and develop proposals for how Supply Chain can address them.
• Work closely with the Finland Supply Chain Analyst, sharing expertise, providing guidance and supporting development through informal mentoring and collaboration.
• Collaborate with the regional Supply Chain team and wider Supply Chain community, contributing to cross-country projects, exchanging best practices and helping develop scalable ways of working.
• Communicate clearly and proactively with stakeholders across Supply Chain, Category, Store Operations, Finance, Product and other relevant functions.
• Manage several priorities and initiatives simultaneously in a fast-moving environment while maintaining a high level of quality and follow-through.
• Take a hands-on approach and be willing to move between strategic analysis, problem solving and operational execution as required.
• Demonstrate excellent business judgement and a practical, solution-oriented approach to getting things done.
• Contribute positively to Wolt's culture and ways of working and be an active member of both the local and regional team.

Qualifications for the role

• Strong experience in Supply Chain, inventory management, replenishment, demand planning or a closely related field, ideally within grocery, retail, e-commerce or another fast-moving environment.
• Strong understanding of inventory and replenishment principles and the trade-offs between availability, stock levels, shrinkage and profitability.
• Demonstrated ability to independently solve complex Supply Chain and business problems using data, structured analysis and commercial judgement.
• Experience working with demand forecasting and translating forecasts into inventory and replenishment decisions.
• Strong commercial understanding and the ability to assess Supply Chain decisions in the context of broader business performance and profitability.
• Experience collaborating with commercial or Category teams and confidence in constructively challenging decisions based on data and Supply Chain expertise.
• Experience working with suppliers and analysing and improving supplier performance.
• Ability to take ownership of complex projects and workstreams and drive them from problem identification to implementation with limited guidance.
• High level of autonomy and the ability to determine the appropriate methods and approach when faced with new or ambiguous assignments.
• Strong stakeholder-management skills and the ability to build credible working relationships across different functions and levels of the organisation.
• Ability and willingness to share expertise, provide guidance and informally mentor less experienced colleagues without formal people-management responsibility.
• Highly analytical, structured and detail-oriented while maintaining a strong understanding of the bigger commercial picture.
• Strong communication skills, both written and verbal.
• Comfortable working in a fast-paced environment with several competing priorities.
• Advanced skills in analytical and productivity tools such as Google Sheets or Microsoft Excel; experience with BI and Supply Chain systems is an advantage.
• Passion for analytical excellence, continuous improvement and using data to make better decisions.
• Fluency in English. Finnish language skills are an advantage.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.