{"id":2241297,"url":"https://alion.io/job/wolt-support-associate-kundenservice-mitarbeiter","title":"Support Associate / Kundenservice-Mitarbeiter","company":{"id":56679,"name":"Wolt","domain":"wolt.com","url":"https://alion.io/company/wolt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":40,"ghost_share":0,"stale_share":0.45,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28826,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":32305},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2025-04-10T08:01:44Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T15:34:37Z","board_verified":true,"closed_at":null,"days_open":556,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":555},"description":"About Wolt\nAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.\nWorking at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.\nDu bist Teil des Live-Operations-Teams und kommunizierst mit allen Wolt-Nutzern - Kunden, Kuriere oder Restaurants - und bietest den besten Support, den hungrige Menschen sich wünschen können.\nZu deinen Aufgaben gehören:\nBearbeitung eingehender Live-Chats von unseren Kunden, Restaurants und Kuriere in Schichten.\nWeiterentwicklung unserer Support-Funktion zusammen mit dem Support-Team sowie anderen Teams innerhalb von Wolt.\nDu leistest sowohl eingehende als auch ausgehende Unterstützung per Telefon.\nProaktive Problemlösung durch Überwachung des Bestellvolumens mit unseren internen Tools.\nSicherstellen, dass der Lieferbetrieb reibungslos läuft, in enger Zusammenarbeit mit dem Operations-Team.\n Dein Profil:\nDu hast ausgezeichnete Kommunikationsfähigkeiten und bemerkenswerte Geduld.\nBeharrlichkeit und Freundlichkeit sind deine Stärken, um die beste Lösung für alle beteiligten Parteien zu finden.\nDu hast ein gutes Auge für Details und außergewöhnliche Konzentration.\nKomplexe Aufgaben, die schnelle Reaktionen und gute Organisation erfordern, schrecken dich nicht ab.\nDu gehst mit stressigen Situationen und Multitasking souverän um.\nSchnelle Entscheidungen in herausfordernden Situationen gehören zu deinen Stärken.\nDu verstehst, wie wichtig ein großartiges Kundenerlebnis ist.\nDu kommunizierst sicher auf Deutsch und Englisch.\nNeue Anwendungen und Systeme schrecken dich nicht ab; du passt dich schnell und problemlos an.\nDiese Position erfordert Schichtarbeit. Du kannst morgens, abends und auch an Wochenenden arbeiten - Wolt ist sieben Tage die Woche für seine Kunden verfügbar. Die Position ist sowohl in Vollzeit als auch in Teilzeit möglich. Vorerfahrungen sind willkommen, insbesondere in ähnlichen Rollen, aber nicht erforderlich - wir bringen dir alles bei, was du wissen musst.\n\n Was bieten wir dir:\nEin attraktives Gehalt ab 28.826 € p.a. für diese Vollzeitposition(40 Std./Woche), das je nach Qualifikation und Berufserfahrung angepasst und erhöht wird.\nZusätzliche Bezahlung für Arbeiten an Sonntagen, Feiertagen und Nachtschichten.\nEine 5-Tage-Woche.\nMindestens 25 Tage Jahresurlaub, mit der Möglichkeit auf zusätzliche bezahlte Freistellung.\n15% vergünstigte Rabatt auf deine Wolt-Bestellungen.\nProfessionelle Unterstützungs- und Beratungsprogramme für Mitarbeiter und deren unmittelbare Familienangehörige.\nStrukturierte Einarbeitung durch unsere Team Leads.\nWeiterbildungen, Schulungen und Workshops zur Verbesserung deiner Fähigkeiten.\n3 Wochen strukturierte Onboarding-Phase.\nEin hundefreundliches Büro.\nTeamevents und Zusammenkünfte.\nEin angenehmes, tolerantes und inklusives Arbeitsumfeld.\nWenn du begeistert bist, in einem schnell wachsenden Umfeld zu arbeiten, Verantwortung zu übernehmen und Teil eines äußerst ehrgeizigen Teams zu sein, dann klicke unten, um dich zu bewerben und das Gespräch zu starten!\nWir werden die Bewerbungen fortlaufend prüfen, also sende deine Bewerbung so schnell wie möglich :)\nCompensation\nThe successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. \nThe salary below is the monthly salary range for this position. \nTo learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!\nThe successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.\nThis position is not eligible for consideration for an equity/RSU grant.\nAustria Pay Range:\n€2.059—€2.863 EUR\nOur Commitment to Diversity and Inclusion\nWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.\nBeware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.","description_format":"text","description_chars":5155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-11T01:03:37Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.095,"p_room":0.28,"age_days":554,"expected_fill_days":67,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":32305,"is_top_pay":false},"html_url":"https://alion.io/job/wolt-support-associate-kundenservice-mitarbeiter","json_url":"https://alion.io/job/wolt-support-associate-kundenservice-mitarbeiter.json","meta":{"generated_at":"2026-10-18T15:44:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56679},"rest":"https://alion.io/mcp/rest/get_company?id=56679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolt-support-associate-kundenservice-mitarbeiter"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolt-support-associate-kundenservice-mitarbeiter"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolt-support-associate-kundenservice-mitarbeiter"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolt-support-associate-kundenservice-mitarbeiter\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolt-support-associate-kundenservice-mitarbeiter"}]}