{"id":2988440,"url":"https://alion.io/job/wolt-support-team-lead-4","title":"Support Team Lead","company":{"id":56679,"name":"Wolt","domain":"wolt.com","url":"https://alion.io/company/wolt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":40,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Timișoara, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T08:47:59Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T13:31:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Wolt\nAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.\nWorking at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.\nAre you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure?\nWe’re looking for a Support Team Lead to join our Customer Support team in Romania.\nWith our excellent customer service, the Support team is the glue that holds the marketplace together. We ensure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.\nAt Wolt, we move fast, stay humble, and always put people first.\nWhat you’ll be doing\nLead by example and champion a strong customer-obsessed mindset\nInspire, coach, and develop a high-performing support team\nHire, onboard, and mentor new team members\nMonitor team performance and ensure SLAs and CSAT targets are met\nAnalyze data and performance trends to identify improvement opportunities\nTurn insights into clear, actionable plans\nCollaborate closely with cross-functional teams and local stakeholders\nSupport operational improvements and process optimization\nLeverage AI tools and automation opportunities to improve efficiency\nFoster a positive, motivated, and accountable team culture\nOur humble expectations\nProven leadership experience in Customer Support or Customer Experience\nStrong analytical skills with the ability to translate data into action\nFluent in Romanian and English (C1 level)\nExcellent communication and coaching skills\nA people-first mindset with the ability to motivate and empower others\nTech-savvy and comfortable learning new tools and systems\nComfortable making decisions and managing performance\nThrives in a fast-paced, ever-changing environment\nProactive, solution-oriented, and hands-on\nNext steps\nReady to take ownership and lead a high-impact team?\nApply today and let’s start the conversation. We review applications on an ongoing basis - don’t forget to attach your CV!\n\nOur Commitment to Diversity and Inclusion\nWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.\nBeware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.","description_format":"text","description_chars":3442,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Romanian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-21T09:08:41Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":6,"expected_fill_days":58,"reasons":["conf:1","stale_co","evergreen","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/wolt-support-team-lead-4","json_url":"https://alion.io/job/wolt-support-team-lead-4.json","meta":{"generated_at":"2026-10-28T14:09:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56679},"rest":"https://alion.io/mcp/rest/get_company?id=56679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolt-support-team-lead-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolt-support-team-lead-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolt-support-team-lead-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolt-support-team-lead-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolt-support-team-lead-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2988440}},{"tool":"search_jobs","arguments":{"company":"wolt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2988440},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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