{"id":2241302,"url":"https://alion.io/job/wolt-support-team-lead","title":"Support Team Lead","company":{"id":56679,"name":"Wolt","domain":"wolt.com","url":"https://alion.io/company/wolt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":42,"ghost_share":0,"stale_share":0.595,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-07-16T12:42:27Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-02T15:48:28Z","board_verified":false,"closed_at":"2026-11-02T15:48:28Z","days_open":109,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":109},"description":"About Wolt\nAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.\nWorking at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.\nWhat you’ll be doing:\nYou’ll lead and grow our high-performing Support team by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, you’ll foster a team culture of excellence, engagement, and accountability.\nDay-to-day in this role you’ll:\nRecruit, mentor, and manage a customer-facing support team.\nProvide regular feedback and hold performance reviews to ensure KPI achievement.\nLead by example in customer interactions and set ambitious service targets.\nRun team engagement initiatives such as feedback sessions and workshops.\nAnalyze data and translate insights into clear actions for improvement.\nCollaborate cross-functionally to ensure consistent tone and service across stakeholders.\nOur humble expectations:\nPrevious experience leading a customer-facing team.\nStrong communication skills in both Hungarian and English.\nAnalytical mindset with the ability to turn data into actionable steps.\nA passion for mentoring and helping others grow.\nAbility to multitask and thrive in a fast-paced environment.\nHands-on, proactive, and solutions-oriented attitude.\nWhat we offer:\nWolt Credits\nEmployee Assistance Programme (EAP)\nCafeteria - SZÉP card - Wolt Magyarország Kft\nBreakfast, fruits, and snacks in the office\nNext steps:\nIf this sounds like the right opportunity for you, we can’t wait to get to know you. Apply now and join our journey!\n\nOur Commitment to Diversity and Inclusion\nWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.\nBeware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.","description_format":"text","description_chars":2798,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hungarian","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-11T01:03:37Z"},{"event":"close","at":"2026-11-02T15:48:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/wolt-support-team-lead","json_url":"https://alion.io/job/wolt-support-team-lead.json","meta":{"generated_at":"2026-11-04T05:52:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56679},"rest":"https://alion.io/mcp/rest/get_company?id=56679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolt-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolt-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolt-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolt-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolt-support-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2241302}},{"tool":"search_jobs","arguments":{"company":"wolt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2241302},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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