{"id":2241360,"url":"https://alion.io/job/wolt-trust-safety-program-manager","title":"Safety Insights & Improvement Manager","company":{"id":56679,"name":"Wolt","domain":"wolt.com","url":"https://alion.io/company/wolt","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":40,"ghost_share":0,"stale_share":0.65,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany","London, United Kingdom"],"countries":["DE","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Looker","optional":false}],"status":"live","first_seen_at":"2026-06-18T14:12:49Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T12:33:34Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":117},"description":"About Wolt\nAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.\nWorking at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.\nAbout the Role\nTrust and Safety focuses on proactively managing risks in the EMEA region. The team also makes sure that safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. Managing Safety risks is key to protecting our platform users (couriers, customers, merchants), and doing so with transparency and fairness is key to building trust with them. We are looking for a Safety Insights & Improvement Manager to support our Global Manager of Personal and Road Safety to scale our strategy and initiatives globally. In this role, you will support the development and execution of safety initiatives that increase safety for all of Wolt's platform users, while building trust through transparent and effective safety practices. You will operate across both strategy and execution-owning key operational programs, identifying risks, and driving continuous improvement in our safety controls.\nWhat You’ll Be Doing\nAnalyzing market-level safety trends and incident data, identifying key risk areas, and translating insights into actionable improvements\nDesigning and implementing targeted safety initiatives to reduce incidents and improve outcomes for couriers and other platform users\nCollaborating cross-functionally with Product, Support, Legal, Policy, and Operations teams to implement safety improvements at scale\nOptimizing and evolving incident management tools and processes to ensure effectiveness and scalability\nConducting deep dives into safety incidents and root causes, and driving continuous improvement in prevention and response mechanisms\nSupporting rollout of best practices and safety standards across regions\nEnabling local teams through training, guidance, and playbooks on personal and road safety topics\nQualifications\n4-6 years of experience in Operations, Strategy & Planning, Trust & Safety, Risk, or similar fields, ideally within the Platform/Gig economy\nExperience or strong interest in Personal Safety, Road Safety, or Operational Risk management\nKnowledge/experience working with Jira and Looker tools\nStrong analytical and problem-solving skills with the ability to translate data into actionable insights\nProven program/project management experience\nAbility to thrive in a fast-paced, ambiguous environment\nFluency in English is a must. Additional language (German, French, Greek etc.) are a plus\nOur Commitment to Diversity and Inclusion\nWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.\nBeware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.","description_format":"text","description_chars":3822,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-11T01:03:37Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.361,"p_room":0.28,"age_days":117,"expected_fill_days":48,"reasons":["conf:3","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/wolt-trust-safety-program-manager","json_url":"https://alion.io/job/wolt-trust-safety-program-manager.json","meta":{"generated_at":"2026-10-14T15:34:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56679},"rest":"https://alion.io/mcp/rest/get_company?id=56679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolt-trust-safety-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolt-trust-safety-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolt-trust-safety-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolt-trust-safety-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolt-trust-safety-program-manager"}]}