{"id":3694731,"url":"https://alion.io/job/wolters-kluwer-associate-support-engineer","title":"Associate Support Engineer","company":{"id":2555,"name":"Wolters Kluwer","domain":"wolterskluwer.com","url":"https://alion.io/company/wolters-kluwer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":61,"ghost_share":0.016,"stale_share":0.656,"repost_share":0.049,"time_to_fill_p50_days":36,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"OpenSearch","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:40:11Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T16:26:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Associate IT Support Engineer\nExperience required: Up to 2 years of relevant experience \nWork schedule: 24×7 rotational shifts with monthly shift rotation\nRole Overview\nWe are looking for an Associate IT Support Engineer to join our 24×7 monitoring and production-support team.\nThe role involves monitoring applications, infrastructure, cloud resources, and containerized services; investigating alerts using metrics, logs, and traces; and supporting incident response to maintain service availability and performance.\nThe ideal candidate will demonstrate practical troubleshooting skills, apply knowledge gained through product and application knowledge-transfer (KT) sessions, and communicate technical findings clearly. The role also requires familiarity with AI-assisted troubleshooting and a willingness to use approved AI tools to improve investigation, documentation, and operational efficiency.\nKey Responsibilities\nContinuously monitor applications, infrastructure, cloud resources, and services using available observability tools and existing dashboards.\nReview alerts, events, logs, metrics, and traces using OpenSearch, Grafana, and applicable APM and infrastructure-monitoring platforms.\nIdentify application errors, service unavailability, performance degradation, infrastructure failures, and unusual system behaviour.\nPerform initial investigation and troubleshooting using monitoring data, logs, dashboards, and standard operating procedures.\nMonitor Kubernetes clusters, nodes, pods, containers, deployments, and services.\nUse basic SQL queries to retrieve and validate data during application or database-related incident investigations.\nAcknowledge, prioritize, and respond to alerts according to severity, business impact, and established response procedures.\nCreate and update ServiceNow incident tickets with accurate technical details, observations, troubleshooting actions, and supporting evidence.\nEscalate unresolved or critical incidents to the appropriate support teams and coordinate follow-up activities.\nMaintain clear shift handovers covering active incidents, outstanding alerts, actions taken, and pending follow-ups.\nApply AI tools to explore problems and develop simple scripts, utilities, documentation, or proofs of concept that improve monitoring and support activities, in accordance with company policies.\nRequired Skills and Experience\nSkill Area\nRequired Tools and Knowledge\nRelevant experience\nUp to 2 years in observability, monitoring, application support, infrastructure operations, or a related production-support role\nMonitoring and visualization\nHands-on experience with Grafana and monitoring dashboards\nLog monitoring and analysis\nHands-on experience with OpenSearch for searching and analysing logs\nApplication performance monitoring\nKnowledge with one or more of Dynatrace, New Relic, Datadog, or Azure Application Insights\nInfrastructure and network monitoring\nKnowledge with SolarWinds or similar infrastructure-monitoring tools\nCloud platforms\nBasic knowledge of AWS and Microsoft Azure services and their monitoring capabilities\nContainer platforms\nBasic knowledge of Kubernetes and experience monitoring containerized applications, including pods, nodes, deployments, and services\nDatabase knowledge\nBasic SQL skills for retrieving and validating data\nOperating systems\nBasic Linux knowledge and familiarity with commonly used troubleshooting commands\nTechnical fundamentals\nUnderstanding of networking, HTTP/HTTPS, APIs, databases, and distributed applications\nService-management tools\nServiceNow for incident management\nSoft skills\nStrong analytical, troubleshooting, communication, and documentation skills\nAI Knowledge\nDemonstrate a basic understanding of AI and generative AI, including their capabilities, limitations, and practical applications.\nShift Schedule and Allowance\nThis role is part of a 24×7 operations team and requires working rotational shifts, including night shifts, weekends, and public holidays as scheduled.\nShift assignments rotate monthly according to the team roster.\nTeam members receive two days off after every five consecutive working days.\nBoth shifts and weekly days off are rotational. Weekly days off may fall on weekdays or weekends.\nShift allowance will be provided as per company norms.\nRequired Qualifications\nBachelor's degree (B.E/ B Tech. Computer Science) from a four-year college or university, or equivalent, Masters a plus.\nOur Interview Practices\nTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\nApplicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.","description_format":"text","description_chars":5216,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Clinical Decision Support","Accounting & Tax Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-11-03T17:40:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/wolters-kluwer-associate-support-engineer","json_url":"https://alion.io/job/wolters-kluwer-associate-support-engineer.json","meta":{"generated_at":"2026-11-05T19:38:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2555},"rest":"https://alion.io/mcp/rest/get_company?id=2555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolters-kluwer-associate-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolters-kluwer-associate-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolters-kluwer-associate-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolters-kluwer-associate-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolters-kluwer-associate-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3694731}},{"tool":"search_jobs","arguments":{"company":"wolterskluwer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3694731},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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