{"id":2564964,"url":"https://alion.io/job/wolters-kluwer-commercial-process-manager","title":"Commercial Process Manager","company":{"id":2555,"name":"Wolters Kluwer","domain":"wolterskluwer.com","url":"https://alion.io/company/wolters-kluwer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":63,"ghost_share":0.032,"stale_share":0.667,"repost_share":0.063,"time_to_fill_p50_days":36,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain","Milan, Italy","Barcelona, Spain"],"countries":["ES","IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T21:49:18Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-10T07:58:32Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.\nWe are looking for a Commercial Process Manager to join our team.\nRole purpose:\nThe Commercial Process Manager will define how commercial processes, data and GTM systems should work. Working across Revenue Operations, the business and Technology, the role will turn business needs into clear, scalable designs that can be delivered by Technology and external partners.\nKey responsibilities:\nAssess current-state commercial processes, data and systems across divisions\nDefine and standardise target-state processes and essential commercial data structures, including account, opportunity and forecast hierarchies\nClarify systems of record, data ownership, handoffs and business rules\nTranslate business needs into functional requirements, user stories, acceptance criteria and implementation-ready documentation\nFacilitate process design and decision-making across Revenue Operations, Sales, Marketing, Customer Success, Technology and delivery partners\nSupport solution design, data migration, testing, UAT, cutover and transition to users\nRequired experience and capabilities:\n5-10 years of experience in Revenue Operations, Commercial Operations, Business Analysis, CRM transformation or sales technology\nExperience designing commercial processes and data structures in a complex, multi-business environment\nPractical experience with Salesforce or a comparable CRM platform; Salesforce experience is strongly preferred\nGood understanding of account, contact, opportunity, pipeline, forecast and ownership data\nAbility to translate business requirements into clear functional designs that Technology teams can implement\nExperience working with distributed stakeholders and external delivery partners\nStrong analytical, facilitation and documentation skills, with the confidence to challenge ambiguity and drive decisions\nPreferred background:\nExperience in post-merger integration, commercial transformation or enterprise CRM programmes\nExperience with data migration, master data, data quality or system integration\nConsulting, systems integration or technology-enabled transformation experience\nExperience in an international B2B environment\nSalesforce certifications is a plus\nWhat success looks like:\nImprovement in process efficiency, cycle times or user experience\nAdoption and compliance with agreed commercial processes\nData quality of key commercial objects and hierarchies\nReduction in process exceptions, rework and manual workarounds\nTimely delivery of approved process and system improvements\nIf you think that you have the needed requirements click on the apply button to join us and #bethedifference. If making a difference matters to you, then you matter to us.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.\nOur Interview Practices\nTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\nApplicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.","description_format":"text","description_chars":4035,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Clinical Decision Support","Accounting & Tax Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-14T21:49:18Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":0.75,"age_days":26,"expected_fill_days":36,"reasons":["conf:5","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/wolters-kluwer-commercial-process-manager","json_url":"https://alion.io/job/wolters-kluwer-commercial-process-manager.json","meta":{"generated_at":"2026-11-10T09:25:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2555},"rest":"https://alion.io/mcp/rest/get_company?id=2555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolters-kluwer-commercial-process-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolters-kluwer-commercial-process-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolters-kluwer-commercial-process-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolters-kluwer-commercial-process-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolters-kluwer-commercial-process-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2564964}},{"tool":"search_jobs","arguments":{"company":"wolterskluwer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2564964},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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