Operations Lead - LicenseOps (EU and NA Shift)

About the Role

As a LicenseOps Operations Lead, you will support end-to-end software license operations across the lifecycle-from demand intake and assignment to optimization and financial allocation. You will act as a key coordination point between Business teams, Sourcing, Procurement, SAM, and Finance to ensure accurate entitlement management and cost-effective utilization of software licenses. This entry-level operations role provides foundational exposure to software asset management processes, SaaS license administration, centralized portal management, and continuous optimization practices used across Wolters Kluwer.

Responsibilities

1. Request Process & Onboarding

• Support standardized demand intake and validate requests received through Coupa.
• Act as the bridge between Business, Sourcing, and Procurement for license onboarding and procurement workflow coordination.
• Validate pricing, run basic process tests, and ensure completeness of demand details.
• Check license availability, validate demand accuracy, and coordinate order fulfillment with Procurement teams.

2. License Assignment & Portal Administration

• Validate accuracy of assignee lists and perform license assignment on relevant vendor portals.
• Manage license keys and share them securely with end users.
• Maintain strict controls (e.g., ensuring assignments occur only to WK domain IDs).
• Support troubleshooting for activation issues or failed license deployments.
• Handle license reassignment and updates across AD groups as needed.

3. Catalogue Management

• Maintain and update the WK Software Catalogue, ensuring product entries, naming conventions, and entitlement information remain accurate and current.
• Apply the approved software taxonomy to categorize software consistently across all vendors, product families, deployment types, and entitlement structures.
• Support the onboarding of new software by adding catalogue entries and ensuring they meet classification and metadata standards.
• Collaborate with SAM, Procurement, and GIS teams to validate catalogue accuracy and ensure alignment with sourcing strategies, optimization analysis, and lifecycle management needs.
• Assist in expanding catalogue coverage as additional portals, tools, or vendor ecosystems are brought under LicenseOps management.

4. Financial Allocation & Reporting

• Generate active user lists and work with Finance teams to build cost allocation logic.
• Update and streamline cost allocation to correct BUs/CUs, currently aligned to renewal cycles but expanding to quarterly validation.
• Maintain supporting documentation for cost distribution and license usage.

5. Optimization & Usage Management

• Conduct quarterly assessments of license entitlement vs. usage to identify optimization levers (e.g., reclaiming unused licenses).
• Review terminated/inactive users, revoke unused licenses, and notify non-users.
• Harvest licenses for reuse to maximize spend efficiency and support optimization efforts

6. Demand Collection & Validation

• Drive large-scale demand collection using automated systems and coordinated follow-ups.
• Conduct reminders via multiple channels to maximize response rates.
• Finalize validated demand to enable Sourcing to negotiate effectively (consistent with the process challenges discussed in

7. General Troubleshooting & Support

• Support users with license access issues, AD group corrections, or reassignment requirements.
• Maintain accurate audit trails for assignments, revocations, and portal actions.
• Ensure alignment with LicenseOps processes reflected in ongoing operational reviews

Skills

Technical & Process Skills

• Basic understanding of Software Asset Management (SAM) concepts, license models, and SaaS portals.
• Procurement workflow familiarity -requisitions, order routing, approvals, and vendor portals.
• Data accuracy and validation -able to verify assignee lists, entitlement counts, and allocation data.
• Proficiency in Excel and Microsoft Office for maintaining logs, allocation files, and demand trackers.
• Understanding of AD group management and user assignment workflows.

Operational & Soft Skills

• Attention to detail: Required for portal updates, license key distribution, and validation checks.
• Analytical thinking: Ability to interpret usage vs. entitlement data and flag optimization opportunities.
• Communication: Clear written and verbal communication with Business, Procurement, Sourcing, and Finance stakeholders.
• Coordination & follow-ups: Ability to run structured follow-up cycles during demand collection.
• Team collaboration: Works effectively with SAM, Finance, Procurement, and LicenseOps teams.
• Time management: Ability to meet deadlines during renewals, quarterly validation cycles, and optimization reviews.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.