{"id":2865062,"url":"https://alion.io/job/wolters-kluwer-senior-product-software-engineer-9","title":"Senior Product Software Engineer","company":{"id":2555,"name":"Wolters Kluwer","domain":"wolterskluwer.com","url":"https://alion.io/company/wolters-kluwer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":72,"ghost_share":0.014,"stale_share":0.708,"repost_share":0.042,"time_to_fill_p50_days":32,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":168},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"C#","optional":false},{"name":"Datadog","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Sumo Logic","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-27T17:35:16Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":98},"description":"Position Summary\nWe are looking for a proactive and experienced a SeniorProductSoftware Engineer with strong analytical skills and a deep passion for problem-solving to join our product engineering team. This role is critical in ensuring customer success by focusing on new development and act on customer-reported issues and product defects.\nThis is a hands-on development role, requiring deep technical expertise, root cause analysis skills, and the ability to deliver robust, high-quality and long-term code fixes. Your work will involve reproducing complex issues reported from production environments, identifying root causes, implementing sustainable fixes, and contributing to platform stability and customer satisfaction.\nThe ideal candidate brings strong debugging skills, a deep understanding of system internals, and the ability to navigate latest plus legacy codebases. You will work closely with development leads, QA, product managers, customer support teams to resolve issues that are often business-critical or technically complex.\nThis is a high-impact role where your contributions will directly improve the product’s reliability, user trust, and engineering excellence, and you’ll have the opportunity to leave your mark on core components of our system.\nEducation:\nBachelor's in engineering or equivalent degree. \nMust have:\n7+years of experience in software development with at least 3+ years in debugging and fixing customer reported production issues.\nStrong experience in troubleshooting complex applications, systems, or network issues.\nSolid understanding of relevant technologies such as:Application servers, SQL Server, C#, WebAPI\nProficiency with log analysis tools, monitoring systems, and debugging tools\nExperience with development through proprietary language and custom wrappers\n\nExperience in C#, .NET Core/.NET Framework\nExperience in ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira)\nStrong problem-solving skills and the ability to work independently under pressure\nExcellent problem-solving, debugging, and analytical skills\nAbility to handle multiple issues simultaneously and prioritize work efficiently\nStrong communication skills to work effectively with customers, support teams, product teams, and engineering peers.\nExperience supporting mission-critical customer-facing applications\nExposure to tools like InstaBug, SumoLogic, Splunk and Datadog.\nAdopts an automation-first approach, proactively embedding quality by designing and implementing required test cases during the development phase\nExperience with version control systems like Git\nExperience working in Agile environments, preferably SAFe\nNice to have:\nExperience with cloud platforms (Azure, AWS)\nKnowledge of CI/CD pipelines & DevOps concepts\nHands-on usage of AI tools like copilot, spec & skill\nEssential Duties and Responsibilities:\nAnalyze and triage customer-reported issues to determine root causes.\nDebug, reproduce, and validate complex scenarios in the proprietary language/platform environment.\nDevelop, test, and deliver high-quality code fixes and improvements that address defects effectively.\nIdentify recurring issues and propose preventive measures or code refactoring opportunities.\nCollaborate with product engineering teams to ensure fixes align with product architecture and roadmap.\nCollaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.\nAnalyze logs, monitor system behavior, and simulate problems to reproduce issues.\nDevelop and maintain knowledge base articles, troubleshooting guides, and best practices.\nParticipate in deployment validations, release support, and post-release monitoring.\nImplement workarounds, patches, or configuration changes as needed to restore service.\nContribute to continuous improvement of issue resolution processes, tooling, and best practices.\nIdentify areas for automation or process improvement to reduce future support incidents.\nEnsure timely and professional communication with customers and stakeholders during incident resolution.\nGuide and mentor juniors by sharing best practices and providing technical support.\nStay up to date with industry trends and emerging technologies to bring innovative ideas to the team.\nOur Interview Practices\nTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.\nApplicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.","description_format":"text","description_chars":5046,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Clinical Decision Support","Accounting & Tax Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-19T17:28:05Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.28,"age_days":98,"expected_fill_days":32,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/wolters-kluwer-senior-product-software-engineer-9","json_url":"https://alion.io/job/wolters-kluwer-senior-product-software-engineer-9.json","meta":{"generated_at":"2026-10-27T17:58:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7850,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2555},"rest":"https://alion.io/mcp/rest/get_company?id=2555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwolters-kluwer-senior-product-software-engineer-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwolters-kluwer-senior-product-software-engineer-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwolters-kluwer-senior-product-software-engineer-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wolters-kluwer-senior-product-software-engineer-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwolters-kluwer-senior-product-software-engineer-9"}]}